Customer involvement in scaled agile framework implementations

J.J.M. Trienekens, H.B. Himawan, J. van Moll

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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Abstract

The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the improvement of software and systems development. Several software companies have reported on success stories regarding the implementation of SAFe. SAFe claimes solutions for business challenges, such as shortening cycle’s times, improving product quality, increasing team members’ satisfaction, and involving the customer in product development. However, regarding customer involvement, there is limited research, both in SAFe and in real-life agile software development projects. This study aims to develop a conceptual customer involvement process model as a basis for case studies in industrial companies which are implementing SAFe. As such, this study reflects work-in-progress, and our conceptual model can be considered as a partial achievement of a longer-term research project.
Original languageEnglish
Title of host publicationACCSE 2017, The Second International Conference on Advances in Computation, Communications and Services
EditorsJos Trienekens, Peter Lorenz
PublisherIARIA
Pages3-5
Number of pages3
ISBN (Print)978-1-61208-570-8
Publication statusPublished - Jun 2017
EventThe Second International Conference on Advances in Computation, Communications and Services, (ACCSE 2017) - Venice, Italy
Duration: 25 Jun 201729 Jun 2017
https://www.iaria.org/conferences2017/ACCSE17.html

Conference

ConferenceThe Second International Conference on Advances in Computation, Communications and Services, (ACCSE 2017)
Abbreviated titleACCSE 2017
CountryItaly
CityVenice
Period25/06/1729/06/17
Internet address

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Industry
Product development
Software engineering

Cite this

Trienekens, J. J. M., Himawan, H. B., & van Moll, J. (2017). Customer involvement in scaled agile framework implementations. In J. Trienekens, & P. Lorenz (Eds.), ACCSE 2017, The Second International Conference on Advances in Computation, Communications and Services (pp. 3-5). IARIA.
Trienekens, J.J.M. ; Himawan, H.B. ; van Moll, J. / Customer involvement in scaled agile framework implementations. ACCSE 2017, The Second International Conference on Advances in Computation, Communications and Services. editor / Jos Trienekens ; Peter Lorenz. IARIA, 2017. pp. 3-5
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abstract = "The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the improvement of software and systems development. Several software companies have reported on success stories regarding the implementation of SAFe. SAFe claimes solutions for business challenges, such as shortening cycle’s times, improving product quality, increasing team members’ satisfaction, and involving the customer in product development. However, regarding customer involvement, there is limited research, both in SAFe and in real-life agile software development projects. This study aims to develop a conceptual customer involvement process model as a basis for case studies in industrial companies which are implementing SAFe. As such, this study reflects work-in-progress, and our conceptual model can be considered as a partial achievement of a longer-term research project.",
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Trienekens, JJM, Himawan, HB & van Moll, J 2017, Customer involvement in scaled agile framework implementations. in J Trienekens & P Lorenz (eds), ACCSE 2017, The Second International Conference on Advances in Computation, Communications and Services. IARIA, pp. 3-5, The Second International Conference on Advances in Computation, Communications and Services, (ACCSE 2017), Venice, Italy, 25/06/17.

Customer involvement in scaled agile framework implementations. / Trienekens, J.J.M.; Himawan, H.B.; van Moll, J.

ACCSE 2017, The Second International Conference on Advances in Computation, Communications and Services. ed. / Jos Trienekens; Peter Lorenz. IARIA, 2017. p. 3-5.

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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AB - The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the improvement of software and systems development. Several software companies have reported on success stories regarding the implementation of SAFe. SAFe claimes solutions for business challenges, such as shortening cycle’s times, improving product quality, increasing team members’ satisfaction, and involving the customer in product development. However, regarding customer involvement, there is limited research, both in SAFe and in real-life agile software development projects. This study aims to develop a conceptual customer involvement process model as a basis for case studies in industrial companies which are implementing SAFe. As such, this study reflects work-in-progress, and our conceptual model can be considered as a partial achievement of a longer-term research project.

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Trienekens JJM, Himawan HB, van Moll J. Customer involvement in scaled agile framework implementations. In Trienekens J, Lorenz P, editors, ACCSE 2017, The Second International Conference on Advances in Computation, Communications and Services. IARIA. 2017. p. 3-5