CUI@CHI: Inclusive Design of CUIs Across Modalities and Mobilities

Jaisie Sin; Heloisa Candello; Leigh Clark; Benjamin R. Cowan; Minha Lee; Cosmin Munteanu; Martin Porcheron; Sarah Theres Völkel; Stacy Branham; Robin N. Brewer; Ana Paula Chaves; Razan Jaber; Amanda Lazar

doi:10.1145/3544549.3573820

CUI@CHI: Inclusive Design of CUIs Across Modalities and Mobilities

Jaisie Sin, Heloisa Candello, Leigh Clark, Benjamin R. Cowan, Minha Lee, Cosmin Munteanu, Martin Porcheron, Sarah Theres Völkel, Stacy Branham, Robin N. Brewer, Ana Paula Chaves, Razan Jaber, Amanda Lazar

EAISI Foundational

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

5 Citations (Scopus)

Abstract

Conversational user interfaces (CUIs) are often advertised to be accessible and easy-to-use, yet it is still not known how to make them fully inclusive and acceptable for all of their potential users, especially for those who may stand to benefit the most from CUIs. This workshop is the latest installment of a workshop series on conversational user interfaces [15, 20] and will bring together scholars, practitioners, and researchers to discuss the state of CUI design for marginalized and vulnerable populations, how inclusive design is considered (or neglected) in current CUI design practice, and how to move forward when it comes to designing CUIs for inclusion and diversity. Our aim is to spark vigorous and interesting discussions from multiple perspectives on issues related to inclusive design, marginalization, and the benefits and harms of CUIs. We aim for this workshop to serve as a platform on which to build a community and determine future directions to tackle important topics of inclusivity and equity in CUI design.

Original language	English
Title of host publication	CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery, Inc
ISBN (Electronic)	9781450394222
DOIs	https://doi.org/10.1145/3544549.3573820
Publication status	Published - 19 Apr 2023
Event	2023 Conference on Human Factors in Computing Systems, CHI 2023 - Hamburg, Germany Duration: 23 Apr 2023 → 28 Apr 2023 https://chi2023.acm.org

Conference

Conference	2023 Conference on Human Factors in Computing Systems, CHI 2023
Abbreviated title	CHI 2023
Country/Territory	Germany
City	Hamburg
Period	23/04/23 → 28/04/23
Internet address	https://chi2023.acm.org

Bibliographical note

Publisher Copyright:
© 2023 Owner/Author.

Funding

This work is in part funded by Science Foundation Ireland ADAPT Research Centre under Grant 13/RC/2106 P2.

Funders	Funder number
Science Foundation Ireland - SFI	13/RC/2106 P2

Keywords

conversational user interface
CUI
digital design marginalization
inclusive design
intelligent personal assistants
speech interface
voice user interface

Access to Document

10.1145/3544549.3573820

Cite this

Sin, J., Candello, H., Clark, L., Cowan, B. R., Lee, M., Munteanu, C., Porcheron, M., Völkel, S. T., Branham, S., Brewer, R. N., Chaves, A. P., Jaber, R., & Lazar, A. (2023). CUI@CHI: Inclusive Design of CUIs Across Modalities and Mobilities. In CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems Article 341 Association for Computing Machinery, Inc. https://doi.org/10.1145/3544549.3573820

@inproceedings{f01246bb04474645a774600522cf8a36,

title = "CUI@CHI: Inclusive Design of CUIs Across Modalities and Mobilities",

abstract = "Conversational user interfaces (CUIs) are often advertised to be accessible and easy-to-use, yet it is still not known how to make them fully inclusive and acceptable for all of their potential users, especially for those who may stand to benefit the most from CUIs. This workshop is the latest installment of a workshop series on conversational user interfaces [15, 20] and will bring together scholars, practitioners, and researchers to discuss the state of CUI design for marginalized and vulnerable populations, how inclusive design is considered (or neglected) in current CUI design practice, and how to move forward when it comes to designing CUIs for inclusion and diversity. Our aim is to spark vigorous and interesting discussions from multiple perspectives on issues related to inclusive design, marginalization, and the benefits and harms of CUIs. We aim for this workshop to serve as a platform on which to build a community and determine future directions to tackle important topics of inclusivity and equity in CUI design.",

keywords = "conversational user interface, CUI, digital design marginalization, inclusive design, intelligent personal assistants, speech interface, voice user interface",

author = "Jaisie Sin and Heloisa Candello and Leigh Clark and Cowan, {Benjamin R.} and Minha Lee and Cosmin Munteanu and Martin Porcheron and V{\"o}lkel, {Sarah Theres} and Stacy Branham and Brewer, {Robin N.} and Chaves, {Ana Paula} and Razan Jaber and Amanda Lazar",

note = "Publisher Copyright: {\textcopyright} 2023 Owner/Author.; 2023 Conference on Human Factors in Computing Systems, CHI 2023, CHI 2023 ; Conference date: 23-04-2023 Through 28-04-2023",

year = "2023",

month = apr,

day = "19",

doi = "10.1145/3544549.3573820",

language = "English",

booktitle = "CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems",

publisher = "Association for Computing Machinery, Inc",

address = "United States",

url = "https://chi2023.acm.org",

}

Sin, J, Candello, H, Clark, L, Cowan, BR, Lee, M, Munteanu, C, Porcheron, M, Völkel, ST, Branham, S, Brewer, RN, Chaves, AP, Jaber, R & Lazar, A 2023, CUI@CHI: Inclusive Design of CUIs Across Modalities and Mobilities. in CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems., 341, Association for Computing Machinery, Inc, 2023 Conference on Human Factors in Computing Systems, CHI 2023, Hamburg, Germany, 23/04/23. https://doi.org/10.1145/3544549.3573820

CUI@CHI: Inclusive Design of CUIs Across Modalities and Mobilities. / Sin, Jaisie; Candello, Heloisa; Clark, Leigh et al.
CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, Inc, 2023. 341.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - CUI@CHI

T2 - 2023 Conference on Human Factors in Computing Systems, CHI 2023

AU - Sin, Jaisie

AU - Candello, Heloisa

AU - Clark, Leigh

AU - Cowan, Benjamin R.

AU - Lee, Minha

AU - Munteanu, Cosmin

AU - Porcheron, Martin

AU - Völkel, Sarah Theres

AU - Branham, Stacy

AU - Brewer, Robin N.

AU - Chaves, Ana Paula

AU - Jaber, Razan

AU - Lazar, Amanda

PY - 2023/4/19

Y1 - 2023/4/19

N2 - Conversational user interfaces (CUIs) are often advertised to be accessible and easy-to-use, yet it is still not known how to make them fully inclusive and acceptable for all of their potential users, especially for those who may stand to benefit the most from CUIs. This workshop is the latest installment of a workshop series on conversational user interfaces [15, 20] and will bring together scholars, practitioners, and researchers to discuss the state of CUI design for marginalized and vulnerable populations, how inclusive design is considered (or neglected) in current CUI design practice, and how to move forward when it comes to designing CUIs for inclusion and diversity. Our aim is to spark vigorous and interesting discussions from multiple perspectives on issues related to inclusive design, marginalization, and the benefits and harms of CUIs. We aim for this workshop to serve as a platform on which to build a community and determine future directions to tackle important topics of inclusivity and equity in CUI design.

AB - Conversational user interfaces (CUIs) are often advertised to be accessible and easy-to-use, yet it is still not known how to make them fully inclusive and acceptable for all of their potential users, especially for those who may stand to benefit the most from CUIs. This workshop is the latest installment of a workshop series on conversational user interfaces [15, 20] and will bring together scholars, practitioners, and researchers to discuss the state of CUI design for marginalized and vulnerable populations, how inclusive design is considered (or neglected) in current CUI design practice, and how to move forward when it comes to designing CUIs for inclusion and diversity. Our aim is to spark vigorous and interesting discussions from multiple perspectives on issues related to inclusive design, marginalization, and the benefits and harms of CUIs. We aim for this workshop to serve as a platform on which to build a community and determine future directions to tackle important topics of inclusivity and equity in CUI design.

KW - conversational user interface

KW - CUI

KW - digital design marginalization

KW - inclusive design

KW - intelligent personal assistants

KW - speech interface

KW - voice user interface

UR - http://www.scopus.com/inward/record.url?scp=85158143202&partnerID=8YFLogxK

U2 - 10.1145/3544549.3573820

DO - 10.1145/3544549.3573820

M3 - Conference contribution

AN - SCOPUS:85158143202

BT - CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

PB - Association for Computing Machinery, Inc

Y2 - 23 April 2023 through 28 April 2023

ER -

CUI@CHI: Inclusive Design of CUIs Across Modalities and Mobilities

Abstract

Conference

Bibliographical note

Funding

Keywords

Access to Document

Other files and links

Fingerprint

Cite this