Cross-cultural study on human-robot greeting interaction : acceptance and discomfort by Egyptians and Japanese

G. Trovato, M. Zecca, S. Sessa, L. Jamone, J.R.C. Ham, K. Hashimoto, A. Takanishi

Research output: Contribution to journalArticleAcademicpeer-review

2 Citations (Scopus)
556 Downloads (Pure)

Abstract

As witnessed in several behavioural studies, a complex relationship exists between people’s cultural background and their general acceptance towards robots. However, very few studies have investigated whether a robot’s original language and gesture based on certain culture have an impact on the people of the different cultures. The purpose of this work is to provide experimental evidence which supports the idea that humans may accept more easily a robot that can adapt to their specific culture. Indeed, improving acceptance and reducing discomfort is fundamental for future deployment of robots as assistive, health-care or companion devices into a society. We conducted a Human- Robot Interaction experiment both in Egypt and in Japan. Human subjects were engaged in a simulated video conference with robots that were greeting and speaking either in Arabic or in Japanese. The subjects completed a questionnaire assessing their preferences and their emotional state, while their spontaneous reactions were recorded in different ways. The results suggest that Egyptians prefer the Arabic robot, while they feel a sense of discomfort when interacting with the Japanese robot; the opposite is also true for the Japanese. These findings confirm the importance of the localisation of a robot in order to improve human acceptance during social human-robot interaction
Original languageEnglish
Pages (from-to)83-93
Number of pages11
JournalPaladyn : Journal of Behavioral Robotics
Volume4
Issue number2
DOIs
Publication statusPublished - 2013

Fingerprint

Human robot interaction
Robots
Social Distance
Gestures
Egypt
Japan
Language
Delivery of Health Care
Equipment and Supplies
Health care

Cite this

Trovato, G. ; Zecca, M. ; Sessa, S. ; Jamone, L. ; Ham, J.R.C. ; Hashimoto, K. ; Takanishi, A. / Cross-cultural study on human-robot greeting interaction : acceptance and discomfort by Egyptians and Japanese. In: Paladyn : Journal of Behavioral Robotics. 2013 ; Vol. 4, No. 2. pp. 83-93.
@article{8bc065ad6ea248b5b892cca1270e9722,
title = "Cross-cultural study on human-robot greeting interaction : acceptance and discomfort by Egyptians and Japanese",
abstract = "As witnessed in several behavioural studies, a complex relationship exists between people’s cultural background and their general acceptance towards robots. However, very few studies have investigated whether a robot’s original language and gesture based on certain culture have an impact on the people of the different cultures. The purpose of this work is to provide experimental evidence which supports the idea that humans may accept more easily a robot that can adapt to their specific culture. Indeed, improving acceptance and reducing discomfort is fundamental for future deployment of robots as assistive, health-care or companion devices into a society. We conducted a Human- Robot Interaction experiment both in Egypt and in Japan. Human subjects were engaged in a simulated video conference with robots that were greeting and speaking either in Arabic or in Japanese. The subjects completed a questionnaire assessing their preferences and their emotional state, while their spontaneous reactions were recorded in different ways. The results suggest that Egyptians prefer the Arabic robot, while they feel a sense of discomfort when interacting with the Japanese robot; the opposite is also true for the Japanese. These findings confirm the importance of the localisation of a robot in order to improve human acceptance during social human-robot interaction",
author = "G. Trovato and M. Zecca and S. Sessa and L. Jamone and J.R.C. Ham and K. Hashimoto and A. Takanishi",
year = "2013",
doi = "10.2478/pjbr-2013-0006",
language = "English",
volume = "4",
pages = "83--93",
journal = "Paladyn : Journal of Behavioral Robotics",
issn = "2081-4836",
publisher = "De Gruyter Open Ltd.",
number = "2",

}

Cross-cultural study on human-robot greeting interaction : acceptance and discomfort by Egyptians and Japanese. / Trovato, G.; Zecca, M.; Sessa, S.; Jamone, L.; Ham, J.R.C.; Hashimoto, K.; Takanishi, A.

In: Paladyn : Journal of Behavioral Robotics, Vol. 4, No. 2, 2013, p. 83-93.

Research output: Contribution to journalArticleAcademicpeer-review

TY - JOUR

T1 - Cross-cultural study on human-robot greeting interaction : acceptance and discomfort by Egyptians and Japanese

AU - Trovato, G.

AU - Zecca, M.

AU - Sessa, S.

AU - Jamone, L.

AU - Ham, J.R.C.

AU - Hashimoto, K.

AU - Takanishi, A.

PY - 2013

Y1 - 2013

N2 - As witnessed in several behavioural studies, a complex relationship exists between people’s cultural background and their general acceptance towards robots. However, very few studies have investigated whether a robot’s original language and gesture based on certain culture have an impact on the people of the different cultures. The purpose of this work is to provide experimental evidence which supports the idea that humans may accept more easily a robot that can adapt to their specific culture. Indeed, improving acceptance and reducing discomfort is fundamental for future deployment of robots as assistive, health-care or companion devices into a society. We conducted a Human- Robot Interaction experiment both in Egypt and in Japan. Human subjects were engaged in a simulated video conference with robots that were greeting and speaking either in Arabic or in Japanese. The subjects completed a questionnaire assessing their preferences and their emotional state, while their spontaneous reactions were recorded in different ways. The results suggest that Egyptians prefer the Arabic robot, while they feel a sense of discomfort when interacting with the Japanese robot; the opposite is also true for the Japanese. These findings confirm the importance of the localisation of a robot in order to improve human acceptance during social human-robot interaction

AB - As witnessed in several behavioural studies, a complex relationship exists between people’s cultural background and their general acceptance towards robots. However, very few studies have investigated whether a robot’s original language and gesture based on certain culture have an impact on the people of the different cultures. The purpose of this work is to provide experimental evidence which supports the idea that humans may accept more easily a robot that can adapt to their specific culture. Indeed, improving acceptance and reducing discomfort is fundamental for future deployment of robots as assistive, health-care or companion devices into a society. We conducted a Human- Robot Interaction experiment both in Egypt and in Japan. Human subjects were engaged in a simulated video conference with robots that were greeting and speaking either in Arabic or in Japanese. The subjects completed a questionnaire assessing their preferences and their emotional state, while their spontaneous reactions were recorded in different ways. The results suggest that Egyptians prefer the Arabic robot, while they feel a sense of discomfort when interacting with the Japanese robot; the opposite is also true for the Japanese. These findings confirm the importance of the localisation of a robot in order to improve human acceptance during social human-robot interaction

U2 - 10.2478/pjbr-2013-0006

DO - 10.2478/pjbr-2013-0006

M3 - Article

VL - 4

SP - 83

EP - 93

JO - Paladyn : Journal of Behavioral Robotics

JF - Paladyn : Journal of Behavioral Robotics

SN - 2081-4836

IS - 2

ER -