Creating agility in traffic management by collaborative service-dominant business engineering

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

12 Citations (Scopus)
136 Downloads (Pure)


Traffic management is a business domain characterized by an infrastructure-dominant approach to new developments: the focus is typically on innovating assets such as traffic detection systems, road signage and traffic information systems. This domain also has a large number of involved stakeholders, such as road authorities, municipalities, technology providers and road users of various kinds. Faster changing traffic management requirements and increasing complexity of the collaborative networks required to meet these requirements render traditional approaches to business design in traffic management too rigid. We have applied collaborative, service-dominant business engineering to prototype a basis for new levels of business agility in multi-stakeholder traffic management. Collaborative workshops have shown to be a useful means to quickly arrive at agile, customer-centric business models that allow decoupling from long-term infrastructure considerations. This paper demonstrates that service-dominant business engineering can be effective in an asset-dominant domain to increase business resilience in complex environments.
Original languageEnglish
Title of host publicationRisks and Resilience of Collaborative Networks : 16th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2015, Albi, France, October 5–7, 2015, Proceedings
EditorsL.M. Camarinha-Matos, F. Benaben, W. Picard
Place of PublicationBerlin
ISBN (Electronic)978-3-319-24141-8
ISBN (Print)978-3-319-24140-1
Publication statusPublished - 2015
Event16th IFIP Working Conference on Virtual Enterprises (PRO-VE '15) - Albi, France
Duration: 5 Oct 20157 Oct 2015

Publication series

NameIFIP Advances in Information and Communication Technology


Conference16th IFIP Working Conference on Virtual Enterprises (PRO-VE '15)
Abbreviated titlePRO-VE '15
OtherRisks and Resilience of Collaborative Networks


  • Service-dominant business
  • Collaborative business network
  • Business model
  • Traffic management


Dive into the research topics of 'Creating agility in traffic management by collaborative service-dominant business engineering'. Together they form a unique fingerprint.

Cite this