Cost-informed operational process support

M.T. Wynn, H.A. Reijers, M. Adams, C. Ouyang, A.H.M. Hofstede, ter, W.M.P. Aalst, van der, M. Rosemann, Z. Hoque

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The ability to steer business operations in alignment with the true origins of costs, and to be informed about this on a real-time basis, allows businesses to increase profitability. In most organisations however, high-level cost-based managerial decisions are still being made separately from process-related operational decisions. In this paper, we describe how process-related decisions at the operational level can be guided by cost considerations and how these cost-informed decision rules can be supported by a workflow management system. The paper presents the conceptual framework together with data requirements and technical challenges that need to be addressed to realise cost-informed workflow execution. The feasibility of our approach is demonstrated using a prototype implementation in the YAWL workflow environment. Keywords: Cost-Informed Process Enactment, Business Process Management, Workflow Management, Process Modelling, Prototype
Original languageEnglish
PublisherBPMcenter. org
Number of pages14
Publication statusPublished - 2013

Publication series

NameBPM reports


Cite this

Wynn, M. T., Reijers, H. A., Adams, M., Ouyang, C., Hofstede, ter, A. H. M., Aalst, van der, W. M. P., ... Hoque, Z. (2013). Cost-informed operational process support. (BPM reports; Vol. 1304). BPMcenter. org.