Cost-informed operational process support

M.T. Wynn, H.A. Reijers, M. Adams, C. Ouyang, A.H.M. Hofstede, ter, W.M.P. Aalst, van der, M. Rosemann, Z. Hoque

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Abstract

The ability to steer business operations in alignment with the true origins of costs, and to be informed about this on a real-time basis, allows businesses to increase profitability. In most organisations however, high-level cost-based managerial decisions are still being made separately from process-related operational decisions. In this paper, we describe how process-related decisions at the operational level can be guided by cost considerations and how these cost-informed decision rules can be supported by a workflow management system. The paper presents the conceptual framework together with data requirements and technical challenges that need to be addressed to realise cost-informed workflow execution. The feasibility of our approach is demonstrated using a prototype implementation in the YAWL workflow environment. Keywords: Cost-Informed Process Enactment, Business Process Management, Workflow Management, Process Modelling, Prototype
Original languageEnglish
PublisherBPMcenter. org
Number of pages14
Publication statusPublished - 2013

Publication series

NameBPM reports
Volume1304

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Wynn, M. T., Reijers, H. A., Adams, M., Ouyang, C., Hofstede, ter, A. H. M., Aalst, van der, W. M. P., ... Hoque, Z. (2013). Cost-informed operational process support. (BPM reports; Vol. 1304). BPMcenter. org.