Correlating QoE and technical parameters of an SAP system in an enterprise environment

K. Borchert, M. Hirth, T. Zinner, D.C. Mocanu

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

6 Citations (Scopus)
2 Downloads (Pure)

Abstract

The impact of waiting times on the Quality of Experience (QoE) in enterprise and working environments has not been in the focus of current research. This mostly stems from two factors: i) the high complexity of enterprise systems exacerbates the exact monitoring of relevant application response times on user granularity and ii) disturbances of the day-to-day business by user studies resulting in additional costs due nonproductive times. This paper approaches these challenges by combining non-intrusive application monitoring of response times and subjective user ratings on the perceived application performance. We evaluate the possibility of predicting the QoE based on the objective measurements using different machine learning approaches. The results imply a high correlation for specific users, but do not allow to derive a generic model.
Original languageEnglish
Title of host publicationProceedings of the 28th International Teletraffic Congress (ITC 28), September 12-16, 2016, Würzburg, Germany
EditorsTobias Hossfeld, Brian L. Mark, Gary Chan, Andreas Timm-Giel
Place of PublicationPiscataway
PublisherInstitute of Electrical and Electronics Engineers
Pages34-36
Number of pages3
ISBN (Electronic)9780988304512
ISBN (Print)978-0-9883045-1-2
DOIs
Publication statusPublished - 2017
Event28th International Teletraffic Congress (ITC 28), September 12-16, 2016, Würzburg, Germany - University of Würzburg Computer Science Building, Würzburg, Germany
Duration: 12 Sep 201616 Sep 2016

Conference

Conference28th International Teletraffic Congress (ITC 28), September 12-16, 2016, Würzburg, Germany
Abbreviated titleITC 28
CountryGermany
CityWürzburg
Period12/09/1616/09/16

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    Borchert, K., Hirth, M., Zinner, T., & Mocanu, D. C. (2017). Correlating QoE and technical parameters of an SAP system in an enterprise environment. In T. Hossfeld, B. L. Mark, G. Chan, & A. Timm-Giel (Eds.), Proceedings of the 28th International Teletraffic Congress (ITC 28), September 12-16, 2016, Würzburg, Germany (pp. 34-36). [7810716] Piscataway: Institute of Electrical and Electronics Engineers. https://doi.org/10.1109/ITC-28.2016.314