Context Matters: The Effect of Textual Tone on the Evaluation of Mediated Social Touch

Sima Ipakchian Askari; Antal Haans; P. Bos; M.J.G. Eggink; E.M. Lu; F.G.L. Kwong; Wijnand A. IJsselsteijn

doi:10.1007/978-3-030-58147-3_15

Context Matters: The Effect of Textual Tone on the Evaluation of Mediated Social Touch

Sima Ipakchian Askari, Antal Haans, P. Bos, M.J.G. Eggink, E.M. Lu, F.G.L. Kwong, Wijnand A. IJsselsteijn

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

16 Citations (Scopus)

Abstract

Mediated Social Touch (MST) promises interpersonal touch over a distance through haptic or tactile displays. Tests of the efficacy of MST often involve attempts to demonstrate that effects of social touch (e.g., on affective responses or helping behavior) can be replicated with MST. Results, however, have been mixed. One possible explanation is that contextual factors have not sufficiently been taken into account in these experiments. A touch act is accompanied by other verbal and non-verbal expressions, and whom we touch, when, and in what manner is regulated through social and personal norms. Previous research demonstrated, amongst others, effects of gender and the facial expression of the toucher on the recipients’ touch experience. People can use expressions of the toucher’s emotions as a cue to anticipate the meaning of the ensuing social touch. This current study examines whether emotions expressed in text (i.e., textual tone) affects the meaning and experience of MST. As expected we found textual tone to affect both the comfortableness of the touch as well as its perceived meaning. Limitations and implications are discussed.

Keywords
Mediated social touch Textual tone Affective haptic devices Computer mediated communication Haptic feedback

Original language	English
Title of host publication	Haptics: Science, Technology, Applications
Subtitle of host publication	12th International Conference, EuroHaptics 2020, Leiden, The Netherlands, September 6–9, 2020, Proceedings
Editors	Ilana Nisky, Jess Hartcher-O’Brien, Michaël Wiertlewski, Jeroen Smeets
Place of Publication	Cham
Publisher	Springer
Pages	131-139
Number of pages	9
ISBN (Electronic)	978-3-030-58147-3
ISBN (Print)	978-3-030-58146-6
DOIs	https://doi.org/10.1007/978-3-030-58147-3_15
Publication status	Published - 5 Sept 2020
Event	12th International Conference on Human Haptic Sensing and Touch Enabled Computer Applications, EuroHaptics 2020 - Leiden, Netherlands Duration: 6 Sept 2020 → 9 Sept 2020 Conference number: 12

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	12272 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	12th International Conference on Human Haptic Sensing and Touch Enabled Computer Applications, EuroHaptics 2020
Abbreviated title	EuroHaptics 2020
Country/Territory	Netherlands
City	Leiden
Period	6/09/20 → 9/09/20

Keywords

Affective haptic devices
Computer mediated communication
Haptic feedback
Mediated social touch
Textual tone

Access to Document

10.1007/978-3-030-58147-3_15

Cite this

Ipakchian Askari, S., Haans, A., Bos, P., Eggink, M. J. G., Lu, E. M., Kwong, F. G. L., & IJsselsteijn, W. A. (2020). Context Matters: The Effect of Textual Tone on the Evaluation of Mediated Social Touch. In I. Nisky, J. Hartcher-O’Brien, M. Wiertlewski, & J. Smeets (Eds.), Haptics: Science, Technology, Applications: 12th International Conference, EuroHaptics 2020, Leiden, The Netherlands, September 6–9, 2020, Proceedings (pp. 131-139). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12272 LNCS). Springer. https://doi.org/10.1007/978-3-030-58147-3_15

Ipakchian Askari, Sima ; Haans, Antal ; Bos, P. et al. / Context Matters : The Effect of Textual Tone on the Evaluation of Mediated Social Touch. Haptics: Science, Technology, Applications: 12th International Conference, EuroHaptics 2020, Leiden, The Netherlands, September 6–9, 2020, Proceedings. editor / Ilana Nisky ; Jess Hartcher-O’Brien ; Michaël Wiertlewski ; Jeroen Smeets. Cham : Springer, 2020. pp. 131-139 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "Mediated Social Touch (MST) promises interpersonal touch over a distance through haptic or tactile displays. Tests of the efficacy of MST often involve attempts to demonstrate that effects of social touch (e.g., on affective responses or helping behavior) can be replicated with MST. Results, however, have been mixed. One possible explanation is that contextual factors have not sufficiently been taken into account in these experiments. A touch act is accompanied by other verbal and non-verbal expressions, and whom we touch, when, and in what manner is regulated through social and personal norms. Previous research demonstrated, amongst others, effects of gender and the facial expression of the toucher on the recipients{\textquoteright} touch experience. People can use expressions of the toucher{\textquoteright}s emotions as a cue to anticipate the meaning of the ensuing social touch. This current study examines whether emotions expressed in text (i.e., textual tone) affects the meaning and experience of MST. As expected we found textual tone to affect both the comfortableness of the touch as well as its perceived meaning. Limitations and implications are discussed.KeywordsMediated social touch Textual tone Affective haptic devices Computer mediated communication Haptic feedback ",

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Ipakchian Askari, S, Haans, A, Bos, P, Eggink, MJG, Lu, EM, Kwong, FGL & IJsselsteijn, WA 2020, Context Matters: The Effect of Textual Tone on the Evaluation of Mediated Social Touch. in I Nisky, J Hartcher-O’Brien, M Wiertlewski & J Smeets (eds), Haptics: Science, Technology, Applications: 12th International Conference, EuroHaptics 2020, Leiden, The Netherlands, September 6–9, 2020, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 12272 LNCS, Springer, Cham, pp. 131-139, 12th International Conference on Human Haptic Sensing and Touch Enabled Computer Applications, EuroHaptics 2020, Leiden, Netherlands, 6/09/20. https://doi.org/10.1007/978-3-030-58147-3_15

Context Matters: The Effect of Textual Tone on the Evaluation of Mediated Social Touch. / Ipakchian Askari, Sima; Haans, Antal; Bos, P. et al.
Haptics: Science, Technology, Applications: 12th International Conference, EuroHaptics 2020, Leiden, The Netherlands, September 6–9, 2020, Proceedings. ed. / Ilana Nisky; Jess Hartcher-O’Brien; Michaël Wiertlewski; Jeroen Smeets. Cham: Springer, 2020. p. 131-139 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12272 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Bos, P.

AU - Eggink, M.J.G.

AU - Lu, E.M.

AU - Kwong, F.G.L.

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N2 - Mediated Social Touch (MST) promises interpersonal touch over a distance through haptic or tactile displays. Tests of the efficacy of MST often involve attempts to demonstrate that effects of social touch (e.g., on affective responses or helping behavior) can be replicated with MST. Results, however, have been mixed. One possible explanation is that contextual factors have not sufficiently been taken into account in these experiments. A touch act is accompanied by other verbal and non-verbal expressions, and whom we touch, when, and in what manner is regulated through social and personal norms. Previous research demonstrated, amongst others, effects of gender and the facial expression of the toucher on the recipients’ touch experience. People can use expressions of the toucher’s emotions as a cue to anticipate the meaning of the ensuing social touch. This current study examines whether emotions expressed in text (i.e., textual tone) affects the meaning and experience of MST. As expected we found textual tone to affect both the comfortableness of the touch as well as its perceived meaning. Limitations and implications are discussed.KeywordsMediated social touch Textual tone Affective haptic devices Computer mediated communication Haptic feedback

AB - Mediated Social Touch (MST) promises interpersonal touch over a distance through haptic or tactile displays. Tests of the efficacy of MST often involve attempts to demonstrate that effects of social touch (e.g., on affective responses or helping behavior) can be replicated with MST. Results, however, have been mixed. One possible explanation is that contextual factors have not sufficiently been taken into account in these experiments. A touch act is accompanied by other verbal and non-verbal expressions, and whom we touch, when, and in what manner is regulated through social and personal norms. Previous research demonstrated, amongst others, effects of gender and the facial expression of the toucher on the recipients’ touch experience. People can use expressions of the toucher’s emotions as a cue to anticipate the meaning of the ensuing social touch. This current study examines whether emotions expressed in text (i.e., textual tone) affects the meaning and experience of MST. As expected we found textual tone to affect both the comfortableness of the touch as well as its perceived meaning. Limitations and implications are discussed.KeywordsMediated social touch Textual tone Affective haptic devices Computer mediated communication Haptic feedback

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Ipakchian Askari S, Haans A, Bos P, Eggink MJG, Lu EM, Kwong FGL et al. Context Matters: The Effect of Textual Tone on the Evaluation of Mediated Social Touch. In Nisky I, Hartcher-O’Brien J, Wiertlewski M, Smeets J, editors, Haptics: Science, Technology, Applications: 12th International Conference, EuroHaptics 2020, Leiden, The Netherlands, September 6–9, 2020, Proceedings. Cham: Springer. 2020. p. 131-139. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-58147-3_15

Context Matters: The Effect of Textual Tone on the Evaluation of Mediated Social Touch

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