Consumers’ strategic anticipation of congestion: first-time vs. repeated service encounters and the impact of timing recommendations

Q. Han; B.G.C. Dellaert; Fred Raaij, van; H.J.P. Timmermans

Consumers’ strategic anticipation of congestion: first-time vs. repeated service encounters and the impact of timing recommendations

Q. Han, B.G.C. Dellaert, Fred Raaij, van, H.J.P. Timmermans

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Original language	English
Title of host publication	EIRASS conference
Publication status	Published - 2008

Cite this

@inproceedings{1fe8232e42b547d7872ab9fde47e0bde,

title = "Consumers{\textquoteright} strategic anticipation of congestion: first-time vs. repeated service encounters and the impact of timing recommendations",

author = "Q. Han and B.G.C. Dellaert and {Raaij, van}, Fred and H.J.P. Timmermans",

year = "2008",

language = "English",

booktitle = "EIRASS conference",

}