Consumer-defined service expectations and post-purchase dissatisfaction in moderately-priced restaurants: a cross-cultural study

J.C. Ruyter, de, D. Perkins, M.G.M. Wetzels

Research output: Contribution to journalArticleAcademicpeer-review

Original languageEnglish
Pages (from-to)177-187
JournalJournal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Volume7
Publication statusPublished - 1996

Cite this

@article{8d431b5bdbe84da8a474bcc34a5e5e7e,
title = "Consumer-defined service expectations and post-purchase dissatisfaction in moderately-priced restaurants: a cross-cultural study",
author = "{Ruyter, de}, J.C. and D. Perkins and M.G.M. Wetzels",
year = "1996",
language = "English",
volume = "7",
pages = "177--187",
journal = "Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior",
issn = "0899-8620",
publisher = "University of Nevada",

}

Consumer-defined service expectations and post-purchase dissatisfaction in moderately-priced restaurants: a cross-cultural study. / Ruyter, de, J.C.; Perkins, D.; Wetzels, M.G.M.

In: Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol. 7, 1996, p. 177-187.

Research output: Contribution to journalArticleAcademicpeer-review

TY - JOUR

T1 - Consumer-defined service expectations and post-purchase dissatisfaction in moderately-priced restaurants: a cross-cultural study

AU - Ruyter, de, J.C.

AU - Perkins, D.

AU - Wetzels, M.G.M.

PY - 1996

Y1 - 1996

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VL - 7

SP - 177

EP - 187

JO - Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

JF - Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

SN - 0899-8620

ER -