Consumer-defined service expectations and post-purchase dissatisfaction in moderately-priced restaurants: a cross-cultural study

J.C. Ruyter, de, D. Perkins, M.G.M. Wetzels

Research output: Contribution to journal › Article › Academic › peer-review

Original language	English
Pages (from-to)	177-187
Journal	Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Volume	7
Publication status	Published - 1996

Cite this

@article{8d431b5bdbe84da8a474bcc34a5e5e7e,

title = "Consumer-defined service expectations and post-purchase dissatisfaction in moderately-priced restaurants: a cross-cultural study",

author = "{Ruyter, de}, J.C. and D. Perkins and M.G.M. Wetzels",

year = "1996",

language = "English",

volume = "7",

pages = "177--187",

journal = "Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior",

issn = "0899-8620",

publisher = "University of Nevada",

}

TY - JOUR

T1 - Consumer-defined service expectations and post-purchase dissatisfaction in moderately-priced restaurants: a cross-cultural study

AU - Ruyter, de, J.C.

AU - Perkins, D.

AU - Wetzels, M.G.M.

PY - 1996

Y1 - 1996

M3 - Article

SN - 0899-8620

VL - 7

SP - 177

EP - 187

JO - Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

JF - Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

ER -