Considerations on explainable aI and users’ mental models

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

As the aim of explaining is understanding, XAI is successful when the user has a good understanding of the AI system. This paper shows, using theories from the social sciences and HCI, that appropriately capturing and accounting for the user’s mental model while explaining is key to successful XAI.

Conference

Conference37th ACM International Conference on Human Factors in Computing Systems (CHI2019)
Abbreviated titleCHI2019
CountryUnited Kingdom
CityGlasgow
Period4/05/199/05/19
Internet address

Fingerprint

Social sciences
Human computer interaction

Cite this

Rutjes, H., Willemsen, M., & IJsselsteijn, W. (Accepted/In press). Considerations on explainable aI and users’ mental models. In Considerations on Explainable AI and Users’ Mental Models
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title = "Considerations on explainable aI and users’ mental models",
abstract = "As the aim of explaining is understanding, XAI is successful when the user has a good understanding of the AI system. This paper shows, using theories from the social sciences and HCI, that appropriately capturing and accounting for the user’s mental model while explaining is key to successful XAI.",
author = "Heleen Rutjes and Martijn Willemsen and Wijnand IJsselsteijn",
year = "2019",
month = "5",
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booktitle = "Considerations on Explainable AI and Users’ Mental Models",

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Rutjes, H, Willemsen, M & IJsselsteijn, W 2019, Considerations on explainable aI and users’ mental models. in Considerations on Explainable AI and Users’ Mental Models. 37th ACM International Conference on Human Factors in Computing Systems (CHI2019), Glasgow, United Kingdom, 4/05/19.

Considerations on explainable aI and users’ mental models. / Rutjes, Heleen; Willemsen, Martijn; IJsselsteijn, Wijnand.

Considerations on Explainable AI and Users’ Mental Models. 2019.

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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AB - As the aim of explaining is understanding, XAI is successful when the user has a good understanding of the AI system. This paper shows, using theories from the social sciences and HCI, that appropriately capturing and accounting for the user’s mental model while explaining is key to successful XAI.

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Rutjes H, Willemsen M, IJsselsteijn W. Considerations on explainable aI and users’ mental models. In Considerations on Explainable AI and Users’ Mental Models. 2019.