Connecting female migrants to healthcare systems through smartphone apps: An asset-based design case study translating social capital of community organisations into sociotechnical systems

Laura Nino, Dana Valentina Cristancho Rodriguez, Diana Alarcon, Daisy Yoo, Caroline C.M. Hummels

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Abstract

Workers in community organisations in Amsterdam and Bogota daily use smartphones for personal reasons. However, smartphone apps have been outside their organisational reach. Thus, our paper explores sociotechnical systems’ opportunities to bridge community organisations and female migrants to macrosystems such as healthcare systems. Our selected community organisations, Casa Migrante in Amsterdam and Kilombo Yumma in Bogota, were born out of serving peer migrants from Latin American and Afro-Colombian backgrounds. Their services provide support to female migrants who suffer abuse and poverty. Built on cultural practices and social structures of their own, these organisations live on the periphery of macrosystems. They struggle to be appreciated and integrated into macrosystems and digital networks. Thus, our paper highlights the core of their services, using asset-based design, and translates their social capital into sociotechnical systems such as smartphone apps. This is intended to reveal, consolidate and integrate their efforts into wider systems.
Original languageEnglish
Article number2
Pages (from-to)12-26
Number of pages14
JournalDiscern: International Journal of Design for Social Change, Sustainable Innovation and Entrepreneurship
Volume4
Issue number1
Publication statusPublished - May 2023

Keywords

  • Community organisations, Female migrants, Smartphone apps, Asset-based design, Sociotechnical systems, Sociotechnical capital
  • Female migrants
  • Smartphone apps
  • Asset-based design
  • Sociotechnical systems
  • Sociotechnical capital

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