Configurable process models : experiences from a municipality case study

F. Gottschalk, T.A.C. Wagemakers, M.H. Jansen - Vullers, W.M.P. Aalst, van der, M. La Rosa

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

64 Citations (Scopus)
4 Downloads (Pure)


Configurable process models integrate different variants of a business process into a single model. Through configuration users of such models can then combine the variants to derive a process model optimally fitting their individual needs. While techniques for such models were suggested in previous research, this paper presents a case study in which these techniques were extensively tested on a real-world scenario. We gathered information from four Dutch municipalities on registration processes executed on a daily basis. For each process we identified variations among municipalities and integrated them into a single, configurable process model, which can be executed in the YAWL workflow environment. We then evaluated the approach through interviews with organizations that support municipalities in organizing and executing their processes. The paper reports on both the feedback of the interviewed partners and our own observations during the model creation.
Original languageEnglish
Title of host publicationAdvanced Information Systems Engineering (21st International Conference, CAiSE 2009, Amsterdam, The Netherlands, June 8-12, 2009. Proceedings)
EditorsP. Eck, J. Gordijn, R. Wieringa
Place of PublicationBerlin
ISBN (Print)978-3-642-02143-5
Publication statusPublished - 2009

Publication series

NameLecture Notes in Computer Science


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