Comparing the usability of a user driven and a mixed initiative multimodal dialogue system for train timetable information

J.A. Sturm; I.H.M. Bakx; L.I.J. Cranen; J.M.B. Terken

Comparing the usability of a user driven and a mixed initiative multimodal dialogue system for train timetable information

J.A. Sturm
, I.H.M. Bakx
, L.I.J. Cranen
, J.M.B. Terken

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

The aim of the study presented in this paper was to compare the usability of a user driven and a mixed initiative user interface of a multimodal system for train timetable information. The evaluation shows that the effectiveness of the two interfaces does not differ significantly. However, as a result of the absence of spoken prompts and the obligatory use of buttons to provide values, the efficiency of the user driven interface is much higher than the efficiency of the mixed initiative interface. Although the user satisfaction was not significantly higher for the user driven interface, by far most people preferred the user driven interface to the mixed initiative interface.

Original language	English
Title of host publication	8th European Conference on Speech Communication and Technology, EUROSPEECH 2003 - INTERSPEECH 2003, Geneva, Switzerland, September 1-4, 2003 2003
Publication status	Published - 2003
Event	conference; Eurospeech 2003- Interspeech 2003; 2003-09-01; 2003-09-04 - Duration: 1 Sept 2003 → 4 Sept 2003

Conference

Conference	conference; Eurospeech 2003- Interspeech 2003; 2003-09-01; 2003-09-04
Period	1/09/03 → 4/09/03
Other	Eurospeech 2003- Interspeech 2003

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title = "Comparing the usability of a user driven and a mixed initiative multimodal dialogue system for train timetable information",

abstract = "The aim of the study presented in this paper was to compare the usability of a user driven and a mixed initiative user interface of a multimodal system for train timetable information. The evaluation shows that the effectiveness of the two interfaces does not differ significantly. However, as a result of the absence of spoken prompts and the obligatory use of buttons to provide values, the efficiency of the user driven interface is much higher than the efficiency of the mixed initiative interface. Although the user satisfaction was not significantly higher for the user driven interface, by far most people preferred the user driven interface to the mixed initiative interface.",

author = "J.A. Sturm and I.H.M. Bakx and L.I.J. Cranen and J.M.B. Terken",

year = "2003",

language = "English",

booktitle = "8th European Conference on Speech Communication and Technology, EUROSPEECH 2003 - INTERSPEECH 2003, Geneva, Switzerland, September 1-4, 2003 2003",

note = "conference; Eurospeech 2003- Interspeech 2003; 2003-09-01; 2003-09-04 ; Conference date: 01-09-2003 Through 04-09-2003",

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Sturm, JA, Bakx, IHM, Cranen, LIJ & Terken, JMB 2003, Comparing the usability of a user driven and a mixed initiative multimodal dialogue system for train timetable information. in 8th European Conference on Speech Communication and Technology, EUROSPEECH 2003 - INTERSPEECH 2003, Geneva, Switzerland, September 1-4, 2003 2003. conference; Eurospeech 2003- Interspeech 2003; 2003-09-01; 2003-09-04, 1/09/03.

Comparing the usability of a user driven and a mixed initiative multimodal dialogue system for train timetable information. / Sturm, J.A.; Bakx, I.H.M.; Cranen, L.I.J. et al.
8th European Conference on Speech Communication and Technology, EUROSPEECH 2003 - INTERSPEECH 2003, Geneva, Switzerland, September 1-4, 2003 2003. 2003.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Comparing the usability of a user driven and a mixed initiative multimodal dialogue system for train timetable information

AU - Sturm, J.A.

AU - Bakx, I.H.M.

AU - Cranen, L.I.J.

AU - Terken, J.M.B.

PY - 2003

Y1 - 2003

N2 - The aim of the study presented in this paper was to compare the usability of a user driven and a mixed initiative user interface of a multimodal system for train timetable information. The evaluation shows that the effectiveness of the two interfaces does not differ significantly. However, as a result of the absence of spoken prompts and the obligatory use of buttons to provide values, the efficiency of the user driven interface is much higher than the efficiency of the mixed initiative interface. Although the user satisfaction was not significantly higher for the user driven interface, by far most people preferred the user driven interface to the mixed initiative interface.

AB - The aim of the study presented in this paper was to compare the usability of a user driven and a mixed initiative user interface of a multimodal system for train timetable information. The evaluation shows that the effectiveness of the two interfaces does not differ significantly. However, as a result of the absence of spoken prompts and the obligatory use of buttons to provide values, the efficiency of the user driven interface is much higher than the efficiency of the mixed initiative interface. Although the user satisfaction was not significantly higher for the user driven interface, by far most people preferred the user driven interface to the mixed initiative interface.

M3 - Conference contribution

BT - 8th European Conference on Speech Communication and Technology, EUROSPEECH 2003 - INTERSPEECH 2003, Geneva, Switzerland, September 1-4, 2003 2003

T2 - conference; Eurospeech 2003- Interspeech 2003; 2003-09-01; 2003-09-04

Y2 - 1 September 2003 through 4 September 2003

ER -

Comparing the usability of a user driven and a mixed initiative multimodal dialogue system for train timetable information

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