Comparing Employee and Customer ratings of Service Team Performance: A Generalizability Theory Application

A. Jong, de, M.G.M. Wetzels, J.C. Ruyter, de

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

Original language	English
Title of host publication	Proceedings of Frontiers in Services, 23-26 October
Place of Publication	Washington D.C., USA
Publisher	Frontiers in Services
Pages	43-45
Publication status	Published - 2003

Cite this

@inproceedings{46f6c95e1c4c4316bd90acf030ed3dbf,

title = "Comparing Employee and Customer ratings of Service Team Performance: A Generalizability Theory Application",

author = "\{Jong, de\}, A. and M.G.M. Wetzels and \{Ruyter, de\}, J.C.",

year = "2003",

language = "English",

pages = "43--45",

booktitle = "Proceedings of Frontiers in Services, 23-26 October",

publisher = "Frontiers in Services",

}

Comparing Employee and Customer ratings of Service Team Performance: A Generalizability Theory Application. / Jong, de, A.; Wetzels, M.G.M.; Ruyter, de, J.C.
Proceedings of Frontiers in Services, 23-26 October. Washington D.C., USA: Frontiers in Services, 2003. p. 43-45.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic