Comparing Employee and Customer ratings of Service Team Performance: A Generalizability Theory Application

A. Jong, de, M.G.M. Wetzels, J.C. Ruyter, de

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationProceedings of Frontiers in Services, 23-26 October
Place of PublicationWashington D.C., USA
PublisherFrontiers in Services
Pages43-45
Publication statusPublished - 2003

Cite this

Jong, de, A., Wetzels, M. G. M., & Ruyter, de, J. C. (2003). Comparing Employee and Customer ratings of Service Team Performance: A Generalizability Theory Application. In Proceedings of Frontiers in Services, 23-26 October (pp. 43-45). Frontiers in Services.