Comparing Employee and Customer ratings of Service Team Performance: A Generalizability Theory Application

A. Jong, de, M.G.M. Wetzels, J.C. Ruyter, de

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationProceedings of Frontiers in Services, 23-26 October
Place of PublicationWashington D.C., USA
PublisherFrontiers in Services
Publication statusPublished - 2003

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