Co-creating integrated solutions with customers requires collaboration of different partners within a value network. In this emerging context, knowledge is considered as a foundation for value co-creation. Therefore, identifying different types of issues, with which value network actors in knowledge transfer are confronted, is conceived as a first step toward, on the one hand, the prevention of the failure of knowledge exchange initiatives in a network, and on the other hand, the enhancement of the collaborative process of knowledge sharing. This requires shifting the conventional approach on knowledge transfer issues from an intra-organizational to an inter-organizational network. This paper aims to systematically identify and classify knowledge transfer issues with both tacit and explicit knowledge considerations. In doing so, we have first conducted a systematic literature review to identify issues. Secondly, these issues have been classified into six main categories and 29 subcategories through a structured classification approach. The proposed classification framework provides a comprehensive and wide spectrum of possible issues related to knowledge transfer within a value network. It also presents a step towards an improved awareness of such issues in order to resolve problems in transferring knowledge in such contexts.
|Title of host publication||8th CIRP IPSS Conference: Product-Service Systems across Life Cycle, 20-21 June, Bergamo, Italy|
|Editors||S. Cavalieri, E. Ceretti, T. Tolio, G. Pezzotta|
|Place of Publication||Amsterdam|
|Publication status||Published - 2016|
Bagheri, S., Kusters, R. J., Trienekens, J. J. M., & van der Zandt, H. (2016). Classification framework of knowledge transfer issues across value networks. In S. Cavalieri, E. Ceretti, T. Tolio, & G. Pezzotta (Eds.), 8th CIRP IPSS Conference: Product-Service Systems across Life Cycle, 20-21 June, Bergamo, Italy (pp. 382-387). (Procedia CIRP; Vol. 47). Amsterdam: Elsevier. https://doi.org/10.1016/j.procir.2016.03.221