Case handling systems as product based workflow design support

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Case handling systems offer a solution to the lack of flexibility and adaptability in workflow management systems. Because they are data driven they potentially provide good support for Product Based Workflow Design (PBWD). In this paper we investigate to which degree current case handling systems (FLOWer and Activity Manager) are able to support PBWD. This is done by elaborating the design process of a case from industry in both systems. From this evaluation we concluded that current case handling systems are not yet completely ready for supporting PBWD. Therefore, we recognize that better tool support is needed to make PBWD more suitable for practical use.
Original languageEnglish
Title of host publicationEnterprise Information Systems (9th International Conference, ICEIS 2007, Funchal, Madeira, June 12-16, 2007, Revised Selected Papers)
EditorsJ. Filipe, J. Cordeiro, J. Cardoso
Place of PublicationBerlin
ISBN (Print)978-3-540-88709-6
Publication statusPublished - 2008

Publication series

NameLecture Notes in Business Information Processing
ISSN (Print)1865-1348


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