Can existing usability techniques prevent tomorrow’s usability problems?

C.L.E. Harkema, I.M. Luyk, C.H. Dorst, A.C. Brombacher

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Product usability is a product quality that ensures efficient and effective products which satisfy users. In spite of the many usability techniques that are available many users still experience usability problems when using electronic products. In this paper we present two studies that explore the (mis)match between the types of uncertainty addressed by existing usability techniques and the types of uncertainty in the product development process that can eventually result in usability problems. To explore this (mis)match, two studies are presented. The first study is to discover which usability techniques are used in practice to retrieve usability information to address the different types of uncertainty. The second study is a case study in product development practice which explores the types of uncertainty that causes the usability problems of a specific product. The overall contribution of this paper is that it offers greater insight into how usability techniques (do not) address uncertainty in the product development process.
Original languageEnglish
Title of host publicationProceedings of the 18th International Conference on Engineering Design (ICED 11), Impacting Society through Engineering Design, 15-18 August 2011, Copenhagen, Denmark
Subtitle of host publicationVol. 10: Design Methods and Tools pt. 2
EditorsS.J. Culley, B.J. Hicks, T.C. McAloone, T.J. Howard, A. Dong
Place of PublicationGlasgow
PublisherDesign Society
ISBN (Print)9781904670308
Publication statusPublished - 2011


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