Business service triads : a new area for service research

W. Valk, van der, A.J. Weele, van

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review


This paper clarifies the need for studying service triads. As organisations increasingly outsource service delivery to specialist providers, service triads become more and more abundant. The paper reviews existing literature on service procurement and triads to come up with a research framework to guide service triad research. We conclude that research on triads is much needed and invite interested researchers to join us. Keywords: Business services, service triads, research model
Original languageEnglish
Title of host publicationProceedings of the 20th Annual IPSERA Conference, Vision 20/20 : Preparing Today for Tomorrow's Challenges, Maastricht
EditorsF. Rozemeijer, M. Wetzels, L. Quintens
Publication statusPublished - 2011


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