Abstract
This paper clarifies the need for studying service triads. As organisations increasingly
outsource service delivery to specialist providers, service triads become more and more
abundant. The paper reviews existing literature on service procurement and triads to come up
with a research framework to guide service triad research. We conclude that research on triads
is much needed and invite interested researchers to join us.
Keywords: Business services, service triads, research model
Original language | English |
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Title of host publication | Proceedings of the 20th Annual IPSERA Conference, Vision 20/20 : Preparing Today for Tomorrow's Challenges, Maastricht |
Editors | F. Rozemeijer, M. Wetzels, L. Quintens |
Pages | 1405-1418 |
Publication status | Published - 2011 |