Business process simulation revisited

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

56 Citations (Scopus)

Abstract

Computer simulation attempts to "mimic" real-life or hypothetical behavior on a computer to see how processes or systems can be improved and to predict their performance under different circumstances. Simulation has been successfully applied in many disciplines and is considered to be a relevant and highly applicable tool in Business Process Management (BPM). Unfortunately, in reality the use of simulation is limited. Few organizations actively use simulation. Even organizations that purchase simulation software (stand-alone or embedded in some BPM suite), typically fail to use it continuously over an extended period. This keynote paper highlights some of the problems causing the limited adoption of simulation. For example, simulation models tend to oversimplify the modeling of people working part-time on a process. Also simulation studies typically focus on the steady-state behavior of business processes while managers are more interested in short-term results (a "fast forward button" into the future) for operational decision making. This paper will point out innovative simulation approaches leveraging on recent breakthroughs in process mining.
Original languageEnglish
Title of host publicationEnterprise and organizational modeling and simulation (6h International Workshop, EOMAS 2010, held at CAiSE 2010, Hammamet, Tunisia, June 7-8, 2010. Selected Papers)
EditorsJ. Barjis
Place of PublicationBerlin
PublisherSpringer
Pages1-14
ISBN (Print)978-3-642-15723-3
DOIs
Publication statusPublished - 2010
Eventconference; 6h International Workshop, EOMAS 2010; 2010-06-07; 2010-06-08 -
Duration: 7 Jun 20108 Jun 2010

Publication series

NameLecture Notes in Business Information Processing
Volume63
ISSN (Print)1865-1348

Conference

Conferenceconference; 6h International Workshop, EOMAS 2010; 2010-06-07; 2010-06-08
Period7/06/108/06/10
Other6h International Workshop, EOMAS 2010

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