Business process reporting using process mining, analytic workflows and process cubes: A case study in education

A.J. Bolt Iriondo, M. de Leoni, W.M.P. van der Aalst, P. Gorissen

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    2 Citations (Scopus)
    6 Downloads (Pure)

    Abstract

    Business Process Intelligence (BPI) is an emerging topic that has gained popularity in the last decade. It is driven by the need for analysis techniques that allow businesses to understand and improve their processes. One of the most common applications of BPI is reporting, which consists on the structured generation of information (i.e., reports) from raw data. In this article, state-of-the-art process mining techniques are used to periodically produce automated reports that relate the actual performance of students of a Dutch University to their studying behavior. To avoid the tedious manual repetition of the same process mining procedure for each course, we have designed a workflow calling various process mining techniques using RapidProM. To ensure that the actual students’ behavior is related to their actual performance (i.e., grades for courses), our analytic workflows approach leverages on process cubes, which enable the dataset to be sliced and diced based on courses and grades. The article discusses how the approach has been operationalized and what is the structure and concrete results of the reports that have been automatically generated. Two evaluations were performed with lecturers using the real reports. During the second evaluation round, the reports were restructured based on the feedback from the first evaluation round. Also, we analyzed an example report to show the range of insights that they provide.

    Original languageEnglish
    Title of host publicationData-Driven Process Discovery and Analysis
    Subtitle of host publication5th IFIP WG 2.6 International Symposium, SIMPDA 2015, Vienna, Austria, December 9-11, 2015, Revised Selected Papers
    EditorsC. Paolo, R.-M. Stefanie
    Place of PublicationDordrecht
    PublisherSpringer
    Pages28-53
    Number of pages26
    ISBN (Electronic)978-3-319-53435-0
    ISBN (Print)978-3-319-53434-3
    DOIs
    Publication statusPublished - 2017
    Event5th International Symposium on Data-Driven Process Discovery and Analysis (SIMPDA 2015 - Vienna, Austria
    Duration: 9 Dec 201511 Dec 2015
    Conference number: 5

    Publication series

    NameLecture Notes in Business Information Processing
    Volume244
    ISSN (Print)18651348

    Conference

    Conference5th International Symposium on Data-Driven Process Discovery and Analysis (SIMPDA 2015
    Abbreviated titleSIMPDA 2015
    CountryAustria
    CityVienna
    Period9/12/1511/12/15

    Keywords

    • Analytic workflows
    • Business process reporting
    • Education
    • Process cubes
    • Process mining

    Fingerprint Dive into the research topics of 'Business process reporting using process mining, analytic workflows and process cubes: A case study in education'. Together they form a unique fingerprint.

    Cite this