TY - BOOK
T1 - Business process redesign for effective e-commerce processes in the service industry
AU - Jansen - Vullers, M.H.
AU - Reijers, H.A.
PY - 2003
Y1 - 2003
N2 - Many companies have found out the hard way that successful e-commerce requires
more than a flashy web presence. Existing business processes must be seamlessly
integrated with the new, electronic form of interaction with suppliers and customers.
Despite this insight, little research has focused on the transformation of doing
business to achieve the presumed benefits of e-commerce. This paper gives directions
on how processes may be reengineered with this aim, particularly within the service
industry. The presented views are based on existing research into Business Process
Reengineering best practices. Careful consideration in this paper is given to the
description ofthe conceptual background, which is used to classify existing research
and to position the contribution of this paper. The guidelines which are discussed are
illustrated by process models, represented by UML Activity diagrams.
AB - Many companies have found out the hard way that successful e-commerce requires
more than a flashy web presence. Existing business processes must be seamlessly
integrated with the new, electronic form of interaction with suppliers and customers.
Despite this insight, little research has focused on the transformation of doing
business to achieve the presumed benefits of e-commerce. This paper gives directions
on how processes may be reengineered with this aim, particularly within the service
industry. The presented views are based on existing research into Business Process
Reengineering best practices. Careful consideration in this paper is given to the
description ofthe conceptual background, which is used to classify existing research
and to position the contribution of this paper. The guidelines which are discussed are
illustrated by process models, represented by UML Activity diagrams.
M3 - Report
SN - 90-386-1828-X
T3 - BETA publicatie : working papers
BT - Business process redesign for effective e-commerce processes in the service industry
PB - Technische Universiteit Eindhoven
CY - Eindhoven
ER -