Business process quality management

H.A. Reijers, J. Mendling, J. Recker

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

35 Citations (Scopus)
2 Downloads (Pure)

Abstract

Process modeling is a central element in any approach to Business Process Management (BPM). However, what hinders both practitioners and academics is the lack of support for assessing the quality of process models – let alone realizing high quality process models. Existing frameworks are highly conceptual or too general. At the same time, various techniques, tools, and research results are available that cover fragments of the issue at hand. This chapter presents the SIQ framework that on the one hand integrates concepts and guidelines from existing ones and on the other links these concepts to current research in the BPM domain. Three different types of quality are distinguished and for each of these levels concrete metrics, available tools, and guidelines will be provided. While the basis of the SIQ framework is thought to be rather robust, its external pointers can be updated with newer insights as they emerge
Original languageEnglish
Title of host publicationHandbook on Business Process Management 1
EditorsJ. Brocke, vom, M. Rosemann
Place of PublicationBerlin
PublisherSpringer
Pages167-185
Edition2nd
ISBN (Print)978-3-642-45099-0
DOIs
Publication statusPublished - 2015

Publication series

NameInternational Handbooks on Information Systems

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  • Cite this

    Reijers, H. A., Mendling, J., & Recker, J. (2015). Business process quality management. In J. Brocke, vom, & M. Rosemann (Eds.), Handbook on Business Process Management 1 (2nd ed., pp. 167-185). (International Handbooks on Information Systems). Springer. https://doi.org/10.1007/978-3-642-45100-3_8