Business process improvement activities: differences in organizational size, culture, and resources

Iris Beerepoot, Inge van de Weerd, Hajo A. Reijers

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

11 Citations (Scopus)


Although there are many business process improvement (BPI) methods, organizations are struggling to apply them effectively. We answer to the call to focus more on the organizational context in BPI projects. We use workarounds – deviations from the prescribed way of using an information system – as a specific angle to approach BPI. In five healthcare organizations of different contextual types, we study workarounds and make recommendations for process improvements. Based on this explorative multiple-case study, we propose a set of contextual activities for each stage of a BPI project. Thereby, we shed light on the differences in tackling process improvements in organizations that differ in size, culture, and the availability of resources for BPI projects. We evaluate the completeness and expected adoption of the proposed contextual BPI activities by organizing two focus groups and conducting a survey.

Original languageEnglish
Title of host publicationBusiness Process Management - 17th International Conference, BPM 2019, Proceedings
EditorsThomas Hildebrandt, Boudewijn F. van Dongen, Maximilian Röglinger, Jan Mendling
Place of PublicationCham
Number of pages17
ISBN (Electronic)978-3-030-26619-6
ISBN (Print)978-3-030-26618-9
Publication statusPublished - 2019
Event17th International Conference on Business Process Management (BPM 2019) - Austria, Vienna, Austria
Duration: 1 Sept 20196 Sept 2019
Conference number: 17

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11675 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference17th International Conference on Business Process Management (BPM 2019)
Abbreviated titleBPM 2019
Internet address


  • Business process improvement
  • Context-awareness
  • Workarounds


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