Business process improvement activities: differences in organizational size, culture, and resources

Iris Beerepoot, Inge van de Weerd, Hajo A. Reijers

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    3 Citations (Scopus)


    Although there are many business process improvement (BPI) methods, organizations are struggling to apply them effectively. We answer to the call to focus more on the organizational context in BPI projects. We use workarounds – deviations from the prescribed way of using an information system – as a specific angle to approach BPI. In five healthcare organizations of different contextual types, we study workarounds and make recommendations for process improvements. Based on this explorative multiple-case study, we propose a set of contextual activities for each stage of a BPI project. Thereby, we shed light on the differences in tackling process improvements in organizations that differ in size, culture, and the availability of resources for BPI projects. We evaluate the completeness and expected adoption of the proposed contextual BPI activities by organizing two focus groups and conducting a survey.

    Original languageEnglish
    Title of host publicationBusiness Process Management - 17th International Conference, BPM 2019, Proceedings
    EditorsThomas Hildebrandt, Boudewijn F. van Dongen, Maximilian Röglinger, Jan Mendling
    Place of PublicationCham
    Number of pages17
    ISBN (Electronic)978-3-030-26619-6
    ISBN (Print)978-3-030-26618-9
    Publication statusPublished - 2019
    Event17th International Conference on Business Process Management (BPM 2019) - Austria, Vienna, Austria
    Duration: 1 Sep 20196 Sep 2019
    Conference number: 2019

    Publication series

    NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
    Volume11675 LNCS
    ISSN (Print)0302-9743
    ISSN (Electronic)1611-3349


    Conference17th International Conference on Business Process Management (BPM 2019)
    Abbreviated titleBPM2019
    Internet address


    • Business process improvement
    • Context-awareness
    • Workarounds

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