Business process improvement activities: differences in organizational size, culture, and resources

Iris Beerepoot; Inge van de Weerd; Hajo A. Reijers

doi:10.1007/978-3-030-26619-6_26

Business process improvement activities: differences in organizational size, culture, and resources

Iris Beerepoot, Inge van de Weerd, Hajo A. Reijers

Process Science

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

11 Citations (Scopus)

Abstract

Although there are many business process improvement (BPI) methods, organizations are struggling to apply them effectively. We answer to the call to focus more on the organizational context in BPI projects. We use workarounds – deviations from the prescribed way of using an information system – as a specific angle to approach BPI. In five healthcare organizations of different contextual types, we study workarounds and make recommendations for process improvements. Based on this explorative multiple-case study, we propose a set of contextual activities for each stage of a BPI project. Thereby, we shed light on the differences in tackling process improvements in organizations that differ in size, culture, and the availability of resources for BPI projects. We evaluate the completeness and expected adoption of the proposed contextual BPI activities by organizing two focus groups and conducting a survey.

Original language	English
Title of host publication	Business Process Management - 17th International Conference, BPM 2019, Proceedings
Editors	Thomas Hildebrandt, Boudewijn F. van Dongen, Maximilian Röglinger, Jan Mendling
Place of Publication	Cham
Publisher	Springer
Pages	402-418
Number of pages	17
ISBN (Electronic)	978-3-030-26619-6
ISBN (Print)	978-3-030-26618-9
DOIs	https://doi.org/10.1007/978-3-030-26619-6_26
Publication status	Published - 2019
Event	17th International Conference on Business Process Management (BPM 2019) - Austria, Vienna, Austria Duration: 1 Sept 2019 → 6 Sept 2019 Conference number: 17 https://bpm2019.ai.wu.ac.at/

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	11675 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	17th International Conference on Business Process Management (BPM 2019)
Abbreviated title	BPM 2019
Country/Territory	Austria
City	Vienna
Period	1/09/19 → 6/09/19
Internet address	https://bpm2019.ai.wu.ac.at/

Keywords

Business process improvement
Context-awareness
Workarounds

Access to Document

10.1007/978-3-030-26619-6_26

Cite this

Beerepoot, I., van de Weerd, I., & Reijers, H. A. (2019). Business process improvement activities: differences in organizational size, culture, and resources. In T. Hildebrandt, B. F. van Dongen, M. Röglinger, & J. Mendling (Eds.), Business Process Management - 17th International Conference, BPM 2019, Proceedings (pp. 402-418). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11675 LNCS). Springer. https://doi.org/10.1007/978-3-030-26619-6_26

Beerepoot, Iris ; van de Weerd, Inge ; Reijers, Hajo A. / Business process improvement activities : differences in organizational size, culture, and resources. Business Process Management - 17th International Conference, BPM 2019, Proceedings. editor / Thomas Hildebrandt ; Boudewijn F. van Dongen ; Maximilian Röglinger ; Jan Mendling. Cham : Springer, 2019. pp. 402-418 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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Beerepoot, I, van de Weerd, I & Reijers, HA 2019, Business process improvement activities: differences in organizational size, culture, and resources. in T Hildebrandt, BF van Dongen, M Röglinger & J Mendling (eds), Business Process Management - 17th International Conference, BPM 2019, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11675 LNCS, Springer, Cham, pp. 402-418, 17th International Conference on Business Process Management (BPM 2019), Vienna, Austria, 1/09/19. https://doi.org/10.1007/978-3-030-26619-6_26

Business process improvement activities: differences in organizational size, culture, and resources. / Beerepoot, Iris; van de Weerd, Inge; Reijers, Hajo A.
Business Process Management - 17th International Conference, BPM 2019, Proceedings. ed. / Thomas Hildebrandt; Boudewijn F. van Dongen; Maximilian Röglinger; Jan Mendling. Cham: Springer, 2019. p. 402-418 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11675 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AB - Although there are many business process improvement (BPI) methods, organizations are struggling to apply them effectively. We answer to the call to focus more on the organizational context in BPI projects. We use workarounds – deviations from the prescribed way of using an information system – as a specific angle to approach BPI. In five healthcare organizations of different contextual types, we study workarounds and make recommendations for process improvements. Based on this explorative multiple-case study, we propose a set of contextual activities for each stage of a BPI project. Thereby, we shed light on the differences in tackling process improvements in organizations that differ in size, culture, and the availability of resources for BPI projects. We evaluate the completeness and expected adoption of the proposed contextual BPI activities by organizing two focus groups and conducting a survey.

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Beerepoot I, van de Weerd I, Reijers HA. Business process improvement activities: differences in organizational size, culture, and resources. In Hildebrandt T, van Dongen BF, Röglinger M, Mendling J, editors, Business Process Management - 17th International Conference, BPM 2019, Proceedings. Cham: Springer. 2019. p. 402-418. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-26619-6_26

Business process improvement activities: differences in organizational size, culture, and resources

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