Business-IT alignment improvement in co-creation value networks: design of a reference model-based support

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

Prior research has not adequately addressed business-IT alignment
(BITA) improvement, especially in a business network situation of a co-creation
value network (VN). In a VN setting, IT is regarded as a major facilitator of
actors’ collaboration to realize their joint objectives, i.e. to deliver seamless
customer experience through providing mass-customized integrated solutions.
To effectively use IT, a sufficient degree of BITA for key capabilities of a VN is
required. Furthermore, BITA as a moving target should be improved continuously
over time.
In this paper, BITA improvement in a VN setting is studied. We focus on
BITA improvement for the key capabilities of a VN and design support for it. To
this end, we adopt a dynamic capability perspective due to its ability to explain
how organizations can improve their operational capabilities and processes to
adjust to a changing environment. We design a reference model-based approach
that enhances the ‘business process management’ dynamic capability of a VN
by enabling co-development of business processes with their supporting ITbased
systems. This co-development facilitates BITA improvement. This paper
presents the research process of the design of our support. As a proof of concept,
the results for one of the key capabilities of a VN (i.e., customer understanding)
is presented and discussed.
LanguageEnglish
Title of host publicationBIS 2018: Business Information Systems Workshops, Lecture Notes in Business Information Processing book series(LNBIP)
EditorsW. Abramowicz, A. Paschke
PublisherSpringer Nature Switzerland AG
Pages 143–155
Number of pages13
ISBN (Electronic)978-3-030-04849-5
DOIs
StatePublished - 2019
Event21st International Conference on Business Information Systems, (BIS 2018) - Berlin, Germany
Duration: 18 Jul 201820 Jul 2018
https://link.springer.com/conference/bis

Publication series

NameLecture Notes in Business Information Processing book series
Volume339

Conference

Conference21st International Conference on Business Information Systems, (BIS 2018)
Abbreviated titleBIS2018
CountryGermany
CityBerlin
Period18/07/1820/07/18
Internet address

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Industry

Cite this

Bagheri, S., Kusters, R. J., Trienekens, J. J. M., & Grefen, P. W. P. J. (2019). Business-IT alignment improvement in co-creation value networks: design of a reference model-based support. In W. Abramowicz, & A. Paschke (Eds.), BIS 2018: Business Information Systems Workshops, Lecture Notes in Business Information Processing book series(LNBIP) (pp. 143–155). (Lecture Notes in Business Information Processing book series; Vol. 339). Springer Nature Switzerland AG. DOI: 10.1007/978-3-030-04849-5_13
Bagheri, S. ; Kusters, R.J. ; Trienekens, J.J.M. ; Grefen, P.W.P.J./ Business-IT alignment improvement in co-creation value networks: design of a reference model-based support. BIS 2018: Business Information Systems Workshops, Lecture Notes in Business Information Processing book series(LNBIP). editor / W. Abramowicz ; A. Paschke. Springer Nature Switzerland AG, 2019. pp. 143–155 (Lecture Notes in Business Information Processing book series).
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abstract = "Prior research has not adequately addressed business-IT alignment(BITA) improvement, especially in a business network situation of a co-creationvalue network (VN). In a VN setting, IT is regarded as a major facilitator ofactors’ collaboration to realize their joint objectives, i.e. to deliver seamlesscustomer experience through providing mass-customized integrated solutions.To effectively use IT, a sufficient degree of BITA for key capabilities of a VN isrequired. Furthermore, BITA as a moving target should be improved continuouslyover time.In this paper, BITA improvement in a VN setting is studied. We focus onBITA improvement for the key capabilities of a VN and design support for it. Tothis end, we adopt a dynamic capability perspective due to its ability to explainhow organizations can improve their operational capabilities and processes toadjust to a changing environment. We design a reference model-based approachthat enhances the ‘business process management’ dynamic capability of a VNby enabling co-development of business processes with their supporting ITbasedsystems. This co-development facilitates BITA improvement. This paperpresents the research process of the design of our support. As a proof of concept,the results for one of the key capabilities of a VN (i.e., customer understanding)is presented and discussed.",
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Bagheri, S, Kusters, RJ, Trienekens, JJM & Grefen, PWPJ 2019, Business-IT alignment improvement in co-creation value networks: design of a reference model-based support. in W Abramowicz & A Paschke (eds), BIS 2018: Business Information Systems Workshops, Lecture Notes in Business Information Processing book series(LNBIP). Lecture Notes in Business Information Processing book series, vol. 339, Springer Nature Switzerland AG, pp. 143–155, 21st International Conference on Business Information Systems, (BIS 2018), Berlin, Germany, 18/07/18. DOI: 10.1007/978-3-030-04849-5_13

Business-IT alignment improvement in co-creation value networks: design of a reference model-based support. / Bagheri, S.; Kusters, R.J.; Trienekens, J.J.M.; Grefen, P.W.P.J.

BIS 2018: Business Information Systems Workshops, Lecture Notes in Business Information Processing book series(LNBIP). ed. / W. Abramowicz; A. Paschke. Springer Nature Switzerland AG, 2019. p. 143–155 (Lecture Notes in Business Information Processing book series; Vol. 339).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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AB - Prior research has not adequately addressed business-IT alignment(BITA) improvement, especially in a business network situation of a co-creationvalue network (VN). In a VN setting, IT is regarded as a major facilitator ofactors’ collaboration to realize their joint objectives, i.e. to deliver seamlesscustomer experience through providing mass-customized integrated solutions.To effectively use IT, a sufficient degree of BITA for key capabilities of a VN isrequired. Furthermore, BITA as a moving target should be improved continuouslyover time.In this paper, BITA improvement in a VN setting is studied. We focus onBITA improvement for the key capabilities of a VN and design support for it. Tothis end, we adopt a dynamic capability perspective due to its ability to explainhow organizations can improve their operational capabilities and processes toadjust to a changing environment. We design a reference model-based approachthat enhances the ‘business process management’ dynamic capability of a VNby enabling co-development of business processes with their supporting ITbasedsystems. This co-development facilitates BITA improvement. This paperpresents the research process of the design of our support. As a proof of concept,the results for one of the key capabilities of a VN (i.e., customer understanding)is presented and discussed.

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BT - BIS 2018: Business Information Systems Workshops, Lecture Notes in Business Information Processing book series(LNBIP)

PB - Springer Nature Switzerland AG

ER -

Bagheri S, Kusters RJ, Trienekens JJM, Grefen PWPJ. Business-IT alignment improvement in co-creation value networks: design of a reference model-based support. In Abramowicz W, Paschke A, editors, BIS 2018: Business Information Systems Workshops, Lecture Notes in Business Information Processing book series(LNBIP). Springer Nature Switzerland AG. 2019. p. 143–155. (Lecture Notes in Business Information Processing book series). Available from, DOI: 10.1007/978-3-030-04849-5_13