Business-IT alignment improvement in co-creation value networks: design of a reference model-based support

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Abstract

Prior research has not adequately addressed business-IT alignment
(BITA) improvement, especially in a business network situation of a co-creation
value network (VN). In a VN setting, IT is regarded as a major facilitator of
actors’ collaboration to realize their joint objectives, i.e. to deliver seamless
customer experience through providing mass-customized integrated solutions.
To effectively use IT, a sufficient degree of BITA for key capabilities of a VN is
required. Furthermore, BITA as a moving target should be improved continuously
over time.
In this paper, BITA improvement in a VN setting is studied. We focus on
BITA improvement for the key capabilities of a VN and design support for it. To
this end, we adopt a dynamic capability perspective due to its ability to explain
how organizations can improve their operational capabilities and processes to
adjust to a changing environment. We design a reference model-based approach
that enhances the ‘business process management’ dynamic capability of a VN
by enabling co-development of business processes with their supporting ITbased
systems. This co-development facilitates BITA improvement. This paper
presents the research process of the design of our support. As a proof of concept,
the results for one of the key capabilities of a VN (i.e., customer understanding)
is presented and discussed.
Original languageEnglish
Title of host publicationBusiness Information Systems Workshops - BIS 2018 International Workshops, Revised Papers
EditorsWitold Abramowicz, Adrian Paschke
PublisherSpringer Nature Switzerland AG
Pages 143–155
Number of pages13
ISBN (Electronic)978-3-030-04849-5
ISBN (Print)9783030048488
DOIs
Publication statusPublished - 2019
Event21st International Conference on Business Information Systems, (BIS 2018) - Berlin, Germany
Duration: 18 Jul 201820 Jul 2018
https://link.springer.com/conference/bis

Publication series

NameLecture Notes in Business Information Processing
Volume339
ISSN (Print)1865-1348

Conference

Conference21st International Conference on Business Information Systems, (BIS 2018)
Abbreviated titleBIS2018
CountryGermany
CityBerlin
Period18/07/1820/07/18
Internet address

Fingerprint

Industry

Keywords

  • Business-IT alignment improvement
  • Co-creation value network
  • Co-evolution
  • Dynamic capability
  • Key capabilities
  • Reference model

Cite this

Bagheri, S., Kusters, R. J., Trienekens, J. J. M., & Grefen, P. W. P. J. (2019). Business-IT alignment improvement in co-creation value networks: design of a reference model-based support. In W. Abramowicz, & A. Paschke (Eds.), Business Information Systems Workshops - BIS 2018 International Workshops, Revised Papers (pp. 143–155). (Lecture Notes in Business Information Processing; Vol. 339). Springer Nature Switzerland AG. https://doi.org/10.1007/978-3-030-04849-5_13
Bagheri, S. ; Kusters, R.J. ; Trienekens, J.J.M. ; Grefen, P.W.P.J. / Business-IT alignment improvement in co-creation value networks: design of a reference model-based support. Business Information Systems Workshops - BIS 2018 International Workshops, Revised Papers. editor / Witold Abramowicz ; Adrian Paschke. Springer Nature Switzerland AG, 2019. pp. 143–155 (Lecture Notes in Business Information Processing).
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Bagheri, S, Kusters, RJ, Trienekens, JJM & Grefen, PWPJ 2019, Business-IT alignment improvement in co-creation value networks: design of a reference model-based support. in W Abramowicz & A Paschke (eds), Business Information Systems Workshops - BIS 2018 International Workshops, Revised Papers. Lecture Notes in Business Information Processing, vol. 339, Springer Nature Switzerland AG, pp. 143–155, 21st International Conference on Business Information Systems, (BIS 2018), Berlin, Germany, 18/07/18. https://doi.org/10.1007/978-3-030-04849-5_13

Business-IT alignment improvement in co-creation value networks: design of a reference model-based support. / Bagheri, S.; Kusters, R.J.; Trienekens, J.J.M.; Grefen, P.W.P.J.

Business Information Systems Workshops - BIS 2018 International Workshops, Revised Papers. ed. / Witold Abramowicz; Adrian Paschke. Springer Nature Switzerland AG, 2019. p. 143–155 (Lecture Notes in Business Information Processing; Vol. 339).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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Bagheri S, Kusters RJ, Trienekens JJM, Grefen PWPJ. Business-IT alignment improvement in co-creation value networks: design of a reference model-based support. In Abramowicz W, Paschke A, editors, Business Information Systems Workshops - BIS 2018 International Workshops, Revised Papers. Springer Nature Switzerland AG. 2019. p. 143–155. (Lecture Notes in Business Information Processing). https://doi.org/10.1007/978-3-030-04849-5_13