Business-IT alignment improvement in co-creation value networks: design of a reference model-based support

S. Bagheri, R.J. Kusters, J.J.M. Trienekens, P.W.P.J. Grefen

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Prior research has not adequately addressed business-IT alignment
(BITA) improvement, especially in a business network situation of a co-creation
value network (VN). In a VN setting, IT is regarded as a major facilitator of
actors’ collaboration to realize their joint objectives, i.e. to deliver seamless
customer experience through providing mass-customized integrated solutions.
To effectively use IT, a sufficient degree of BITA for key capabilities of a VN is
required. Furthermore, BITA as a moving target should be improved continuously
over time.
In this paper, BITA improvement in a VN setting is studied. We focus on
BITA improvement for the key capabilities of a VN and design support for it. To
this end, we adopt a dynamic capability perspective due to its ability to explain
how organizations can improve their operational capabilities and processes to
adjust to a changing environment. We design a reference model-based approach
that enhances the ‘business process management’ dynamic capability of a VN
by enabling co-development of business processes with their supporting ITbased
systems. This co-development facilitates BITA improvement. This paper
presents the research process of the design of our support. As a proof of concept,
the results for one of the key capabilities of a VN (i.e., customer understanding)
is presented and discussed.
Original languageEnglish
Title of host publicationBusiness Information Systems Workshops - BIS 2018 International Workshops, Revised Papers
EditorsWitold Abramowicz, Adrian Paschke
PublisherSpringer Nature
Pages 143–155
Number of pages13
ISBN (Electronic)978-3-030-04849-5
ISBN (Print)9783030048488
Publication statusPublished - 2019
Event21st International Conference on Business Information Systems, (BIS 2018) - Berlin, Germany
Duration: 18 Jul 201820 Jul 2018

Publication series

NameLecture Notes in Business Information Processing
ISSN (Print)1865-1348


Conference21st International Conference on Business Information Systems, (BIS 2018)
Abbreviated titleBIS2018
Internet address


  • Business-IT alignment improvement
  • Co-creation value network
  • Co-evolution
  • Dynamic capability
  • Key capabilities
  • Reference model


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