Business-IT alignment improvement in co-creation value networks: design of a reference model-based support

S. Bagheri; R.J. Kusters; J.J.M. Trienekens; P.W.P.J. Grefen

doi:10.1007/978-3-030-04849-5_13

Business-IT alignment improvement in co-creation value networks: design of a reference model-based support

S. Bagheri, R.J. Kusters, J.J.M. Trienekens, P.W.P.J. Grefen

Information Systems IE&IS

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

Prior research has not adequately addressed business-IT alignment
(BITA) improvement, especially in a business network situation of a co-creation
value network (VN). In a VN setting, IT is regarded as a major facilitator of
actors’ collaboration to realize their joint objectives, i.e. to deliver seamless
customer experience through providing mass-customized integrated solutions.
To effectively use IT, a sufficient degree of BITA for key capabilities of a VN is
required. Furthermore, BITA as a moving target should be improved continuously
over time.
In this paper, BITA improvement in a VN setting is studied. We focus on
BITA improvement for the key capabilities of a VN and design support for it. To
this end, we adopt a dynamic capability perspective due to its ability to explain
how organizations can improve their operational capabilities and processes to
adjust to a changing environment. We design a reference model-based approach
that enhances the ‘business process management’ dynamic capability of a VN
by enabling co-development of business processes with their supporting ITbased
systems. This co-development facilitates BITA improvement. This paper
presents the research process of the design of our support. As a proof of concept,
the results for one of the key capabilities of a VN (i.e., customer understanding)
is presented and discussed.

Original language	English
Title of host publication	Business Information Systems Workshops - BIS 2018 International Workshops, Revised Papers
Editors	Witold Abramowicz, Adrian Paschke
Publisher	Springer Nature
Pages	143–155
Number of pages	13
ISBN (Electronic)	978-3-030-04849-5
ISBN (Print)	9783030048488
DOIs	https://doi.org/10.1007/978-3-030-04849-5_13
Publication status	Published - 2019
Event	21st International Conference on Business Information Systems, (BIS 2018) - Berlin, Germany Duration: 18 Jul 2018 → 20 Jul 2018 https://link.springer.com/conference/bis

Publication series

Name	Lecture Notes in Business Information Processing
Volume	339
ISSN (Print)	1865-1348

Conference

Conference	21st International Conference on Business Information Systems, (BIS 2018)
Abbreviated title	BIS2018
Country/Territory	Germany
City	Berlin
Period	18/07/18 → 20/07/18
Internet address	https://link.springer.com/conference/bis

Keywords

Business-IT alignment improvement
Co-creation value network
Co-evolution
Dynamic capability
Key capabilities
Reference model

Access to Document

10.1007/978-3-030-04849-5_13

Cite this

Bagheri, S., Kusters, R. J., Trienekens, J. J. M., & Grefen, P. W. P. J. (2019). Business-IT alignment improvement in co-creation value networks: design of a reference model-based support. In W. Abramowicz, & A. Paschke (Eds.), Business Information Systems Workshops - BIS 2018 International Workshops, Revised Papers (pp. 143–155). (Lecture Notes in Business Information Processing; Vol. 339). Springer Nature. https://doi.org/10.1007/978-3-030-04849-5_13

Bagheri, S. ; Kusters, R.J. ; Trienekens, J.J.M. et al. / Business-IT alignment improvement in co-creation value networks: design of a reference model-based support. Business Information Systems Workshops - BIS 2018 International Workshops, Revised Papers. editor / Witold Abramowicz ; Adrian Paschke. Springer Nature, 2019. pp. 143–155 (Lecture Notes in Business Information Processing).

@inproceedings{75d81dbdd79f4ba9bc13a21a5f44234d,

title = "Business-IT alignment improvement in co-creation value networks: design of a reference model-based support",

abstract = "Prior research has not adequately addressed business-IT alignment(BITA) improvement, especially in a business network situation of a co-creationvalue network (VN). In a VN setting, IT is regarded as a major facilitator ofactors{\textquoteright} collaboration to realize their joint objectives, i.e. to deliver seamlesscustomer experience through providing mass-customized integrated solutions.To effectively use IT, a sufficient degree of BITA for key capabilities of a VN isrequired. Furthermore, BITA as a moving target should be improved continuouslyover time.In this paper, BITA improvement in a VN setting is studied. We focus onBITA improvement for the key capabilities of a VN and design support for it. Tothis end, we adopt a dynamic capability perspective due to its ability to explainhow organizations can improve their operational capabilities and processes toadjust to a changing environment. We design a reference model-based approachthat enhances the {\textquoteleft}business process management{\textquoteright} dynamic capability of a VNby enabling co-development of business processes with their supporting ITbasedsystems. This co-development facilitates BITA improvement. This paperpresents the research process of the design of our support. As a proof of concept,the results for one of the key capabilities of a VN (i.e., customer understanding)is presented and discussed.",

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Bagheri, S, Kusters, RJ, Trienekens, JJM & Grefen, PWPJ 2019, Business-IT alignment improvement in co-creation value networks: design of a reference model-based support. in W Abramowicz & A Paschke (eds), Business Information Systems Workshops - BIS 2018 International Workshops, Revised Papers. Lecture Notes in Business Information Processing, vol. 339, Springer Nature, pp. 143–155, 21st International Conference on Business Information Systems, (BIS 2018), Berlin, Germany, 18/07/18. https://doi.org/10.1007/978-3-030-04849-5_13

Business-IT alignment improvement in co-creation value networks: design of a reference model-based support. / Bagheri, S.; Kusters, R.J.; Trienekens, J.J.M. et al.
Business Information Systems Workshops - BIS 2018 International Workshops, Revised Papers. ed. / Witold Abramowicz; Adrian Paschke. Springer Nature, 2019. p. 143–155 (Lecture Notes in Business Information Processing; Vol. 339).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Bagheri S, Kusters RJ, Trienekens JJM, Grefen PWPJ. Business-IT alignment improvement in co-creation value networks: design of a reference model-based support. In Abramowicz W, Paschke A, editors, Business Information Systems Workshops - BIS 2018 International Workshops, Revised Papers. Springer Nature. 2019. p. 143–155. (Lecture Notes in Business Information Processing). doi: 10.1007/978-3-030-04849-5_13

Business-IT alignment improvement in co-creation value networks: design of a reference model-based support

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