Building User Journey Games from Multi-party Event Logs

Paul Kobialka; Felix Mannhardt; Silvia Lizeth Tapia Tarifa; Einar Broch Johnsen

doi:10.1007/978-3-031-27815-0_6

Building User Journey Games from Multi-party Event Logs

Paul Kobialka (Corresponding author), Felix Mannhardt, Silvia Lizeth Tapia Tarifa, Einar Broch Johnsen

Process Analytics

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

4 Citations (Scopus)

1 Downloads (Pure)

Abstract

To improve the user experience, service providers may systematically record and analyse user interactions with a service using event logs. User journeys model these interactions from the user’s perspective. They can be understood as event logs created by two independent parties, the user and the service provider, both controlling their share of actions. We propose multi-party event logs as an extension of event logs with information on the parties, allowing user journeys to be analysed as weighted games between two players. To reduce the size of games for complex user journeys, we identify decision boundaries at which the outcome of the game is determined. Decision boundaries identify subgames that are equivalent to the full game with respect to the final outcome of user journeys. The decision boundary analysis from multi-party event logs has been implemented and evaluated on the BPI Challenge 2017 event log with promising results, and can be connected to existing process mining pipelines.

Original language	English
Title of host publication	Process Mining Workshops
Subtitle of host publication	ICPM 2022 International Workshops, Bozen-Bolzano, Italy, October 23–28, 2022, Revised Selected Papers
Editors	Marco Montali, Arik Senderovich, Matthias Weidlich
Publisher	Springer
Pages	71-83
Number of pages	13
ISBN (Electronic)	978-3-031-27815-0
ISBN (Print)	978-3-031-27814-3
DOIs	https://doi.org/10.1007/978-3-031-27815-0_6
Publication status	Published - 26 Mar 2023
Event	International Workshops on EDBA, ML4PM, RPM, PODS4H, SA4PM, PQMI, EduPM, and DQT-PM, held at the International Conference on Process Mining, ICPM 2022 - Bozen-Bolzano, Italy Duration: 23 Oct 2022 → 28 Oct 2022

Publication series

Name	Lecture Notes in Business Information Processing (LNBIP)
Volume	468
ISSN (Print)	1865-1348
ISSN (Electronic)	1865-1356

Workshop

Workshop	International Workshops on EDBA, ML4PM, RPM, PODS4H, SA4PM, PQMI, EduPM, and DQT-PM, held at the International Conference on Process Mining, ICPM 2022
Country/Territory	Italy
City	Bozen-Bolzano
Period	23/10/22 → 28/10/22

Funding

This work is part of the Smart Journey Mining project, funded by the Research Council of Norway (grant no. 312198).

Keywords

Decision boundaries
Event logs
User journeys
Weighted games

Access to Document

10.1007/978-3-031-27815-0_6

pdfFinal published version, 2.12 MBLicence: CC BY

Cite this

Kobialka, P., Mannhardt, F., Tapia Tarifa, S. L., & Johnsen, E. B. (2023). Building User Journey Games from Multi-party Event Logs. In M. Montali, A. Senderovich, & M. Weidlich (Eds.), Process Mining Workshops: ICPM 2022 International Workshops, Bozen-Bolzano, Italy, October 23–28, 2022, Revised Selected Papers (pp. 71-83). (Lecture Notes in Business Information Processing (LNBIP); Vol. 468). Springer. https://doi.org/10.1007/978-3-031-27815-0_6

Kobialka, Paul ; Mannhardt, Felix ; Tapia Tarifa, Silvia Lizeth et al. / Building User Journey Games from Multi-party Event Logs. Process Mining Workshops: ICPM 2022 International Workshops, Bozen-Bolzano, Italy, October 23–28, 2022, Revised Selected Papers. editor / Marco Montali ; Arik Senderovich ; Matthias Weidlich. Springer, 2023. pp. 71-83 (Lecture Notes in Business Information Processing (LNBIP)).

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Kobialka, P, Mannhardt, F, Tapia Tarifa, SL & Johnsen, EB 2023, Building User Journey Games from Multi-party Event Logs. in M Montali, A Senderovich & M Weidlich (eds), Process Mining Workshops: ICPM 2022 International Workshops, Bozen-Bolzano, Italy, October 23–28, 2022, Revised Selected Papers. Lecture Notes in Business Information Processing (LNBIP), vol. 468, Springer, pp. 71-83, International Workshops on EDBA, ML4PM, RPM, PODS4H, SA4PM, PQMI, EduPM, and DQT-PM, held at the International Conference on Process Mining, ICPM 2022, Bozen-Bolzano, Italy, 23/10/22. https://doi.org/10.1007/978-3-031-27815-0_6

Building User Journey Games from Multi-party Event Logs. / Kobialka, Paul (Corresponding author); Mannhardt, Felix; Tapia Tarifa, Silvia Lizeth et al.
Process Mining Workshops: ICPM 2022 International Workshops, Bozen-Bolzano, Italy, October 23–28, 2022, Revised Selected Papers. ed. / Marco Montali; Arik Senderovich; Matthias Weidlich. Springer, 2023. p. 71-83 (Lecture Notes in Business Information Processing (LNBIP); Vol. 468).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Kobialka P, Mannhardt F, Tapia Tarifa SL, Johnsen EB. Building User Journey Games from Multi-party Event Logs. In Montali M, Senderovich A, Weidlich M, editors, Process Mining Workshops: ICPM 2022 International Workshops, Bozen-Bolzano, Italy, October 23–28, 2022, Revised Selected Papers. Springer. 2023. p. 71-83. (Lecture Notes in Business Information Processing (LNBIP)). doi: 10.1007/978-3-031-27815-0_6