Bots mind the social-technical gap

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

86 Downloads (Pure)

Abstract

Mobile workers experience the social-technical gap when moral dilemmas occur on communication platforms, and technology cannot adapt to social contexts on ethical matters. On messaging applications, bots are non-human team members and/or assistants that can aid mobile workers manage ethical challenges. We present excerpts from qualitative interviews with mobile workers that illuminate examples of moral challenges across communication channels. We then discuss how bots may be helpful intermediaries on these channels. Bots bridge the gap between mobile workers’ need for moral support and the communication medium’s incapability of having an intentionally moral stance.
Original languageEnglish
Title of host publicationProceedings of 15th European Conference on Computer-Supported Cooperative Work, 28 August - 1 September 2017, Sheffield, United Kingdom
PublisherEuropean Society for Socially Embedded Technologies (EUSSET)
Pages35-54
ISBN (Electronic)2510-2591
DOIs
Publication statusPublished - 2017
Event15th European Conference on Computer-Supported Cooperative Work (ECSCW 2017) - Sheffield, United Kingdom
Duration: 28 Aug 20171 Sep 2017
Conference number: 15
https://ecscw2017.org.uk/

Publication series

NameReports of the European Society for Socially Embedded Technologies
Number2
Volume1

Conference

Conference15th European Conference on Computer-Supported Cooperative Work (ECSCW 2017)
Abbreviated titleECSCW 2017
CountryUnited Kingdom
CitySheffield
Period28/08/171/09/17
Internet address

Fingerprint

Communication

Keywords

  • chatbots
  • bots
  • mobile workers
  • social-technical gap
  • moral conflicts

Cite this

Lee, M., Frank, L. E., Beute, F., de Kort, Y. A. W., & IJsselsteijn, W. A. (2017). Bots mind the social-technical gap. In Proceedings of 15th European Conference on Computer-Supported Cooperative Work, 28 August - 1 September 2017, Sheffield, United Kingdom (pp. 35-54). (Reports of the European Society for Socially Embedded Technologies; Vol. 1, No. 2). European Society for Socially Embedded Technologies (EUSSET). https://doi.org/10.18420/ecscw2017-14
Lee, M. ; Frank, L.E. ; Beute, F. ; de Kort, Y.A.W. ; IJsselsteijn, W.A. / Bots mind the social-technical gap. Proceedings of 15th European Conference on Computer-Supported Cooperative Work, 28 August - 1 September 2017, Sheffield, United Kingdom. European Society for Socially Embedded Technologies (EUSSET), 2017. pp. 35-54 (Reports of the European Society for Socially Embedded Technologies; 2).
@inproceedings{3fcfc3659d0246b4b660926a6ec66238,
title = "Bots mind the social-technical gap",
abstract = "Mobile workers experience the social-technical gap when moral dilemmas occur on communication platforms, and technology cannot adapt to social contexts on ethical matters. On messaging applications, bots are non-human team members and/or assistants that can aid mobile workers manage ethical challenges. We present excerpts from qualitative interviews with mobile workers that illuminate examples of moral challenges across communication channels. We then discuss how bots may be helpful intermediaries on these channels. Bots bridge the gap between mobile workers’ need for moral support and the communication medium’s incapability of having an intentionally moral stance.",
keywords = "chatbots, bots, mobile workers, social-technical gap, moral conflicts",
author = "M. Lee and L.E. Frank and F. Beute and {de Kort}, Y.A.W. and W.A. IJsselsteijn",
year = "2017",
doi = "10.18420/ecscw2017-14",
language = "English",
series = "Reports of the European Society for Socially Embedded Technologies",
publisher = "European Society for Socially Embedded Technologies (EUSSET)",
number = "2",
pages = "35--54",
booktitle = "Proceedings of 15th European Conference on Computer-Supported Cooperative Work, 28 August - 1 September 2017, Sheffield, United Kingdom",

}

Lee, M, Frank, LE, Beute, F, de Kort, YAW & IJsselsteijn, WA 2017, Bots mind the social-technical gap. in Proceedings of 15th European Conference on Computer-Supported Cooperative Work, 28 August - 1 September 2017, Sheffield, United Kingdom. Reports of the European Society for Socially Embedded Technologies, no. 2, vol. 1, European Society for Socially Embedded Technologies (EUSSET), pp. 35-54, 15th European Conference on Computer-Supported Cooperative Work (ECSCW 2017), Sheffield, United Kingdom, 28/08/17. https://doi.org/10.18420/ecscw2017-14

Bots mind the social-technical gap. / Lee, M.; Frank, L.E.; Beute, F.; de Kort, Y.A.W.; IJsselsteijn, W.A.

Proceedings of 15th European Conference on Computer-Supported Cooperative Work, 28 August - 1 September 2017, Sheffield, United Kingdom. European Society for Socially Embedded Technologies (EUSSET), 2017. p. 35-54 (Reports of the European Society for Socially Embedded Technologies; Vol. 1, No. 2).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

TY - GEN

T1 - Bots mind the social-technical gap

AU - Lee, M.

AU - Frank, L.E.

AU - Beute, F.

AU - de Kort, Y.A.W.

AU - IJsselsteijn, W.A.

PY - 2017

Y1 - 2017

N2 - Mobile workers experience the social-technical gap when moral dilemmas occur on communication platforms, and technology cannot adapt to social contexts on ethical matters. On messaging applications, bots are non-human team members and/or assistants that can aid mobile workers manage ethical challenges. We present excerpts from qualitative interviews with mobile workers that illuminate examples of moral challenges across communication channels. We then discuss how bots may be helpful intermediaries on these channels. Bots bridge the gap between mobile workers’ need for moral support and the communication medium’s incapability of having an intentionally moral stance.

AB - Mobile workers experience the social-technical gap when moral dilemmas occur on communication platforms, and technology cannot adapt to social contexts on ethical matters. On messaging applications, bots are non-human team members and/or assistants that can aid mobile workers manage ethical challenges. We present excerpts from qualitative interviews with mobile workers that illuminate examples of moral challenges across communication channels. We then discuss how bots may be helpful intermediaries on these channels. Bots bridge the gap between mobile workers’ need for moral support and the communication medium’s incapability of having an intentionally moral stance.

KW - chatbots

KW - bots

KW - mobile workers

KW - social-technical gap

KW - moral conflicts

U2 - 10.18420/ecscw2017-14

DO - 10.18420/ecscw2017-14

M3 - Conference contribution

T3 - Reports of the European Society for Socially Embedded Technologies

SP - 35

EP - 54

BT - Proceedings of 15th European Conference on Computer-Supported Cooperative Work, 28 August - 1 September 2017, Sheffield, United Kingdom

PB - European Society for Socially Embedded Technologies (EUSSET)

ER -

Lee M, Frank LE, Beute F, de Kort YAW, IJsselsteijn WA. Bots mind the social-technical gap. In Proceedings of 15th European Conference on Computer-Supported Cooperative Work, 28 August - 1 September 2017, Sheffield, United Kingdom. European Society for Socially Embedded Technologies (EUSSET). 2017. p. 35-54. (Reports of the European Society for Socially Embedded Technologies; 2). https://doi.org/10.18420/ecscw2017-14