Bots mind the social-technical gap

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106 Downloads (Pure)

Abstract

Mobile workers experience the social-technical gap when moral dilemmas occur on communication platforms, and technology cannot adapt to social contexts on ethical matters. On messaging applications, bots are non-human team members and/or assistants that can aid mobile workers manage ethical challenges. We present excerpts from qualitative interviews with mobile workers that illuminate examples of moral challenges across communication channels. We then discuss how bots may be helpful intermediaries on these channels. Bots bridge the gap between mobile workers’ need for moral support and the communication medium’s incapability of having an intentionally moral stance.
Original languageEnglish
Title of host publicationProceedings of 15th European Conference on Computer-Supported Cooperative Work, 28 August - 1 September 2017, Sheffield, United Kingdom
PublisherEuropean Society for Socially Embedded Technologies (EUSSET)
Pages35-54
ISBN (Electronic)2510-2591
DOIs
Publication statusPublished - 2017
Event15th European Conference on Computer-Supported Cooperative Work (ECSCW 2017) - Sheffield, United Kingdom
Duration: 28 Aug 20171 Sep 2017
Conference number: 15
https://ecscw2017.org.uk/

Publication series

NameReports of the European Society for Socially Embedded Technologies
Number2
Volume1

Conference

Conference15th European Conference on Computer-Supported Cooperative Work (ECSCW 2017)
Abbreviated titleECSCW 2017
CountryUnited Kingdom
CitySheffield
Period28/08/171/09/17
Internet address

Keywords

  • chatbots
  • bots
  • mobile workers
  • social-technical gap
  • moral conflicts

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