Beyond the call of duty: the impact of perceived support on attitudes and behaviour of temporary call center agents

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

Original language	English
Title of host publication	Service Quality and Management
Editors	P. Kunst, J.G.A.M. Lemmink, B. Stauss
Place of Publication	Wiesbaden, Germany
Publisher	Deutscher UnversitätsVerlag
Pages	227-250
Publication status	Published - 1999

Cite this

@inbook{d53623b4e9c7415fa16100969c8c824f,

title = "Beyond the call of duty: the impact of perceived support on attitudes and behaviour of temporary call center agents",

author = "M.G.M. Wetzels and \{Ruyter, de\}, J.C.",

year = "1999",

language = "English",

pages = "227--250",

editor = "P. Kunst and J.G.A.M. Lemmink and B. Stauss",

booktitle = "Service Quality and Management",

publisher = "Deutscher Unversit{\"a}tsVerlag",

}

Beyond the call of duty: the impact of perceived support on attitudes and behaviour of temporary call center agents. / Wetzels, M.G.M.; Ruyter, de, J.C.
Service Quality and Management. ed. / P. Kunst; J.G.A.M. Lemmink; B. Stauss. Wiesbaden, Germany: Deutscher UnversitätsVerlag, 1999. p. 227-250.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

TY - CHAP

T1 - Beyond the call of duty: the impact of perceived support on attitudes and behaviour of temporary call center agents

AU - Wetzels, M.G.M.

AU - Ruyter, de, J.C.

PY - 1999

Y1 - 1999

M3 - Chapter

SP - 227

EP - 250

BT - Service Quality and Management

A2 - Kunst, P.

A2 - Lemmink, J.G.A.M.

A2 - Stauss, B.

PB - Deutscher UnversitätsVerlag

CY - Wiesbaden, Germany

ER -