Beyond the call of duty: the impact of perceived support on attitudes and behaviour of temporary call center agents

M.G.M. Wetzels, J.C. Ruyter, de

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Original languageEnglish
Title of host publicationService Quality and Management
EditorsP. Kunst, J.G.A.M. Lemmink, B. Stauss
Place of PublicationWiesbaden, Germany
PublisherDeutscher UnversitätsVerlag
Publication statusPublished - 1999

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