Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics

H.A. Reijers, S. Limam Mansar

Research output: Contribution to journalArticleAcademicpeer-review

318 Citations (Scopus)
6 Downloads (Pure)

Abstract

To implement business process redesign several best practices can be distinguished. This paper gives an overview of heuristic rules that can support practitioners to develop a business process design that is a radical improvement of a current design. The emphasis is on the mechanics of the process, rather than on behavioral or change management aspects. The various best practices are derived from a wide literature survey and supplemented with experiences of the authors. To evaluate the impact of each best practice along the dimensions of cost, flexibility, time and quality, a conceptual framework is presented that synthesizes views from areas such as information systems development, enterprise modeling and workflow management. The best practices are thought to have a wide applicability across various industries and business processes. They can be used as a "check list" for process redesign under the umbrella of diverse management approaches such as Total Cycle Time compression, the Lean Enterprise and Constraints Management.
Original languageEnglish
Pages (from-to)283-306
JournalOmega : The International Journal of Management Science
Volume33
Issue number4
DOIs
Publication statusPublished - 2005

Fingerprint

Dive into the research topics of 'Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics'. Together they form a unique fingerprint.

Cite this