Balancing frontliners’ customer- and coworker-directed behaviors when serving business customers: special session: advances in research on frontline employees’ ambidexterity

W. (Michel) van der Borgh; A. de Jong; Ed J. Nijssen

Balancing frontliners’ customer- and coworker-directed behaviors when serving business customers: special session: advances in research on frontline employees’ ambidexterity

W. (Michel) van der Borgh, A. de Jong, Ed J. Nijssen

Innovation Technology Entrepreneurship & Marketing

Research output: Contribution to conference › Paper › Academic

Original language	English
Publication status	Published - Feb 2019
Event	AMA Winter Educators’ conference - Austin, United States Duration: 22 Feb 2019 → 24 Feb 2019

Conference

Conference	AMA Winter Educators’ conference
Country/Territory	United States
City	Austin
Period	22/02/19 → 24/02/19

Cite this

@conference{d055ef16800442399236f18e3ad93e34,

title = "Balancing frontliners{\textquoteright} customer- and coworker-directed behaviors when serving business customers: special session: advances in research on frontline employees{\textquoteright} ambidexterity",

author = "{van der Borgh}, {W. (Michel)} and {de Jong}, A. and Nijssen, {Ed J.}",

year = "2019",

month = feb,

language = "English",

note = "AMA Winter Educators{\textquoteright} conference ; Conference date: 22-02-2019 Through 24-02-2019",

}

Balancing frontliners’ customer- and coworker-directed behaviors when serving business customers: special session: advances in research on frontline employees’ ambidexterity. / van der Borgh, W. (Michel); de Jong, A.; Nijssen, Ed J.
2019. Paper presented at AMA Winter Educators’ conference, Austin, United States.

Research output: Contribution to conference › Paper › Academic