Balancing frontliners’ customer- and coworker-directed behaviors when serving business customers: special session: advances in research on frontline employees’ ambidexterity

W. (Michel) van der Borgh, A. de Jong, Ed J. Nijssen

Research output: Contribution to conferencePaperAcademic

Original languageEnglish
Publication statusPublished - Feb 2019
EventAMA Winter Educators’ conference - Austin, United States
Duration: 22 Feb 201924 Feb 2019


ConferenceAMA Winter Educators’ conference
Country/TerritoryUnited States

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