Balanced scorecard as evaluation tool with sterilization processes by using fuzzy logic

Lorenzo J. Cevallos-Torres, Miguel Botto-Tobar, Jefferson Nuñez-Gaibor, David Cardenas-Giler, Alexandra Wilches-Medina, Joffre León-Acurio

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review


The sterilization plants, in the different public hospitals in Guayaquil city, are responsible for the manipulation and handling of surgical instruments. However, the lack of adequate control of these materials due to the possible failure to comply with the norms and procedures, can generate both in patients and in the persons who manipulate the surgical instruments, a certain uncertainty degree, therefore we conducted an analysis based on an organizational use management tool, which measures the performance of the company, as the Balanced Scorecard (BSC), so that this tool can integrate techniques to reduce the uncertainty and to be able to treat the inaccurate data as if they were true through fuzzy logic (FL), guaranteeing the performance and contributing to the optimal decision making, determined by the experts.

Original languageEnglish
Title of host publicationTechnology Trends - 4th International Conference, CITT 2018, Revised Selected Papers
EditorsMiguel Botto-Tobar, Mayra D’Armas, Miguel Zúñiga Sánchez, Miguel Zúñiga-Prieto, Guillermo Pizarro
Place of PublicationCham
Number of pages14
ISBN (Electronic)978-3-030-05532-5
ISBN (Print)978-3-030-05531-8
Publication statusPublished - 1 Jan 2019
Event4th International Conference on Technology Trends, CITT 2018 - Babahoyo, Ecuador
Duration: 29 Aug 201831 Aug 2018
Conference number: 4

Publication series

NameCommunications in Computer and Information Science
ISSN (Print)1865-0929


Conference4th International Conference on Technology Trends, CITT 2018
Abbreviated titleCITT 2018
Internet address


  • Balanced Scorecard
  • Fuzzy logic
  • Mamdani method
  • Membership function
  • Sterilization
  • Surgical instruments

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