Assessing healthcare process maturity: challenges of using a business process maturity model

A. Tarhan, O. Turetken, F.J.H.M. van den Biggelaar

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

5 Citations (Scopus)
462 Downloads (Pure)

Abstract

Doi: 10.4108/icst.pervasivehealth.2015.259105
The quality of healthcare services is influenced by the maturity of healthcare processes used to develop it. A maturity model is an instrument to assess and continually improve organizational processes. In the last decade, a number of maturity models have been proposed with varied focus and depth for business processes. However, the number of studies that adapt these models to healthcare domain or propose healthcare-specific maturity models is very scarce. In this study, we share our experience and observations on assessing the healthcare processes of a hospital department in accordance to a well-known Business Process Maturity Model (BPMM) by Object Management Group (OMG). We also discuss challenges of assessing maturity of healthcare processes in accordance to a generic maturity model and outline opportunities for future work.
Original languageEnglish
Title of host publicationProceedings of the 9th International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth '15)
Subtitle of host publicationProcess-Oriented Approach for Patient-Centered Care Delivery Workshop (ProCare 2015), 20 May 2015, Istanbul, Turkey
Place of PublicationPiscataway
PublisherInstitute of Electrical and Electronics Engineers
Pages344-347
ISBN (Print)978-1-63190-045-7
DOIs
Publication statusPublished - 8 Dec 2015
Eventconference; Process-Oriented Approach for Patient-Centered Care Delivery Workshop (ProCare 2015) -
Duration: 1 Jan 2015 → …

Conference

Conferenceconference; Process-Oriented Approach for Patient-Centered Care Delivery Workshop (ProCare 2015)
Period1/01/15 → …
OtherProcess-Oriented Approach for Patient-Centered Care Delivery Workshop (ProCare 2015)

Keywords

  • healthcare
  • service quality
  • process maturity
  • process assessment
  • maturity model

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