Abstract
Doi: 10.4108/icst.pervasivehealth.2015.259105
The quality of healthcare services is influenced by the maturity of healthcare processes used to develop it. A maturity model is an instrument to assess and continually improve organizational processes. In the last decade, a number of maturity models have been proposed with varied focus and depth for business processes. However, the number of studies that adapt these models to healthcare domain or propose healthcare-specific maturity models is very scarce. In this study, we share our experience and observations on assessing the healthcare processes of a hospital department in accordance to a well-known Business Process Maturity Model (BPMM) by Object Management Group (OMG). We also discuss challenges of assessing maturity of healthcare processes in accordance to a generic maturity model and outline opportunities for future work.
The quality of healthcare services is influenced by the maturity of healthcare processes used to develop it. A maturity model is an instrument to assess and continually improve organizational processes. In the last decade, a number of maturity models have been proposed with varied focus and depth for business processes. However, the number of studies that adapt these models to healthcare domain or propose healthcare-specific maturity models is very scarce. In this study, we share our experience and observations on assessing the healthcare processes of a hospital department in accordance to a well-known Business Process Maturity Model (BPMM) by Object Management Group (OMG). We also discuss challenges of assessing maturity of healthcare processes in accordance to a generic maturity model and outline opportunities for future work.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 9th International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth '15) |
| Subtitle of host publication | Process-Oriented Approach for Patient-Centered Care Delivery Workshop (ProCare 2015), 20 May 2015, Istanbul, Turkey |
| Place of Publication | Piscataway |
| Publisher | Institute of Electrical and Electronics Engineers |
| Pages | 344-347 |
| ISBN (Print) | 978-1-63190-045-7 |
| DOIs | |
| Publication status | Published - 8 Dec 2015 |
| Event | conference; Process-Oriented Approach for Patient-Centered Care Delivery Workshop (ProCare 2015) - Duration: 1 Jan 2015 → … |
Conference
| Conference | conference; Process-Oriented Approach for Patient-Centered Care Delivery Workshop (ProCare 2015) |
|---|---|
| Period | 1/01/15 → … |
| Other | Process-Oriented Approach for Patient-Centered Care Delivery Workshop (ProCare 2015) |
Keywords
- healthcare
- service quality
- process maturity
- process assessment
- maturity model