Are some services more equal than others? An investigation into the hierarchy of services concept

M.G.M. Wetzels, J.C. Ruyter, de

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

Original language	English
Title of host publication	Workshop on Quality Management in Services VI
Place of Publication	Madrid, Spain
Publisher	Universidad Carlos III de Madrid
Publication status	Published - 1996

Cite this

@inproceedings{c7058c39f0714046af94298a6cd3b2e6,

title = "Are some services more equal than others? An investigation into the hierarchy of services concept",

author = "M.G.M. Wetzels and {Ruyter, de}, J.C.",

year = "1996",

language = "English",

booktitle = "Workshop on Quality Management in Services VI",

publisher = "Universidad Carlos III de Madrid",

}