Are some services more equal than others? An investigation into the hierarchy of services concept

M.G.M. Wetzels, J.C. Ruyter, de

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationWorkshop on Quality Management in Services VI
Place of PublicationMadrid, Spain
PublisherUniversidad Carlos III de Madrid
Publication statusPublished - 1996

Cite this

Wetzels, M. G. M., & Ruyter, de, J. C. (1996). Are some services more equal than others? An investigation into the hierarchy of services concept. In Workshop on Quality Management in Services VI Madrid, Spain: Universidad Carlos III de Madrid.
Wetzels, M.G.M. ; Ruyter, de, J.C. / Are some services more equal than others? An investigation into the hierarchy of services concept. Workshop on Quality Management in Services VI. Madrid, Spain : Universidad Carlos III de Madrid, 1996.
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year = "1996",
language = "English",
booktitle = "Workshop on Quality Management in Services VI",
publisher = "Universidad Carlos III de Madrid",

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Wetzels, MGM & Ruyter, de, JC 1996, Are some services more equal than others? An investigation into the hierarchy of services concept. in Workshop on Quality Management in Services VI. Universidad Carlos III de Madrid, Madrid, Spain.

Are some services more equal than others? An investigation into the hierarchy of services concept. / Wetzels, M.G.M.; Ruyter, de, J.C.

Workshop on Quality Management in Services VI. Madrid, Spain : Universidad Carlos III de Madrid, 1996.

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

TY - GEN

T1 - Are some services more equal than others? An investigation into the hierarchy of services concept

AU - Wetzels, M.G.M.

AU - Ruyter, de, J.C.

PY - 1996

Y1 - 1996

M3 - Conference contribution

BT - Workshop on Quality Management in Services VI

PB - Universidad Carlos III de Madrid

CY - Madrid, Spain

ER -

Wetzels MGM, Ruyter, de JC. Are some services more equal than others? An investigation into the hierarchy of services concept. In Workshop on Quality Management in Services VI. Madrid, Spain: Universidad Carlos III de Madrid. 1996