Are some services more equal than others? An investigation into the hierarchy of services concept

M.G.M. Wetzels, J.C. Ruyter, de

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationWorkshop on Quality Management in Services VI
Place of PublicationMadrid, Spain
PublisherUniversidad Carlos III de Madrid
Publication statusPublished - 1996

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