Abstract
A research-specific application of the well-known EFQM Business Excellence model has been experimented with at Philips Research Labs and Shell Exploratory Research. The research-specific application of the model is predominantly based on two choices: taking a research perspective rather than an R&D or development perspective, and considering a research organization as a culture instead of, for instance, a machine or an organism. the model was operationalized into a set of tangible recommendations that proved to be relevant to research management, specifically to first-line supervisors of research groups. This article presents recommendations that will assist industrial labs struggling with that stubborn question: what exactly does quality management in research mean?
| Original language | English |
|---|---|
| Pages (from-to) | 9-13 |
| Number of pages | 5 |
| Journal | Research Technology Management |
| Volume | 48 |
| Issue number | 4 |
| Publication status | Published - 2005 |