Antecedents of system trust: Cues and process feedback

Peter de Vries, Cees Midden, Anneloes Meijnders

    Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

    Abstract

    Trust is generally acknowledged to play an important role in our interactions with other people and, as we will argue, also with systems. Presumably, however, the antecedents of the trust vested by one person in another vary, at least to some extent, with the duration and the intensity of the relation. Someone buying his or her first car, for example, will have little to go on when judging the trustworthiness of the salesperson, whereas someone who buys a new car at that particular sales point once every couple of years may have a more sizeable information pool to draw from.
    Original languageEnglish
    Title of host publicationTrust in Risk Management
    Subtitle of host publicationUncertainty and Scepticism in the Public Mind
    EditorsM. Siegrist, H. Gutscher, T.C. Earle
    Place of PublicationLondon
    PublisherEarthscan
    Pages242-266
    Number of pages25
    ISBN (Electronic)9781849776592
    ISBN (Print)9781138380837
    DOIs
    Publication statusPublished - 2007

    Publication series

    NameEarthscan risk in society series

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