Antecedents and consequences of service quality in business-to-business services

M.G.M. Wetzels, J.C. Ruyter, de, J.G.A.M. Lemmink

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

Abstract

no abstract.

Original language	English
Title of host publication	Handbook Services Marketing and Management
Editors	T. Swartz, D. Iacobucci
Pages	343-356
Publication status	Published - 1999

@inbook{28bde2630ac141728708350e90927d12,

title = "Antecedents and consequences of service quality in business-to-business services",

abstract = "no abstract.",

author = "M.G.M. Wetzels and {Ruyter, de}, J.C. and J.G.A.M. Lemmink",

year = "1999",

language = "English",

isbn = "0-7619-1612-1",

pages = "343--356",

editor = "T. Swartz and D. Iacobucci",

booktitle = "Handbook Services Marketing and Management",

}