Antecedents and consequences of service quality in business-to-business services

M.G.M. Wetzels, J.C. Ruyter, de, J.G.A.M. Lemmink

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Abstract

no abstract.
Original languageEnglish
Title of host publicationHandbook Services Marketing and Management
EditorsT. Swartz, D. Iacobucci
Pages343-356
Publication statusPublished - 1999

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