Antecedents and consequences of service quality in business-to-business services

M.G.M. Wetzels, J.C. Ruyter, de, J.G.A.M. Lemmink

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Abstract

no abstract.
Original languageEnglish
Title of host publicationHandbook Services Marketing and Management
EditorsT. Swartz, D. Iacobucci
Pages343-356
Publication statusPublished - 1999

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Quality of service
Business-to-business services

Cite this

Wetzels, M. G. M., Ruyter, de, J. C., & Lemmink, J. G. A. M. (1999). Antecedents and consequences of service quality in business-to-business services. In T. Swartz, & D. Iacobucci (Eds.), Handbook Services Marketing and Management (pp. 343-356)
Wetzels, M.G.M. ; Ruyter, de, J.C. ; Lemmink, J.G.A.M. / Antecedents and consequences of service quality in business-to-business services. Handbook Services Marketing and Management. editor / T. Swartz ; D. Iacobucci. 1999. pp. 343-356
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year = "1999",
language = "English",
isbn = "0-7619-1612-1",
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Wetzels, MGM, Ruyter, de, JC & Lemmink, JGAM 1999, Antecedents and consequences of service quality in business-to-business services. in T Swartz & D Iacobucci (eds), Handbook Services Marketing and Management. pp. 343-356.

Antecedents and consequences of service quality in business-to-business services. / Wetzels, M.G.M.; Ruyter, de, J.C.; Lemmink, J.G.A.M.

Handbook Services Marketing and Management. ed. / T. Swartz; D. Iacobucci. 1999. p. 343-356.

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

TY - CHAP

T1 - Antecedents and consequences of service quality in business-to-business services

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AU - Ruyter, de, J.C.

AU - Lemmink, J.G.A.M.

PY - 1999

Y1 - 1999

N2 - no abstract.

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M3 - Chapter

SN - 0-7619-1612-1

SP - 343

EP - 356

BT - Handbook Services Marketing and Management

A2 - Swartz, T.

A2 - Iacobucci, D.

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Wetzels MGM, Ruyter, de JC, Lemmink JGAM. Antecedents and consequences of service quality in business-to-business services. In Swartz T, Iacobucci D, editors, Handbook Services Marketing and Management. 1999. p. 343-356