Antecedents and consequences of service provider role stress: a customer perspective

M.G.M. Wetzels, J.C. Ruyter, de, J.G.A.M. Lemmink, P. Kunst

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationWorkshop on Quality Management in Services VI, Universidad Carlos III de Madrid
Place of PublicationMadrid, Spain
PublisherUniversidad Carlos III de Madrid
Publication statusPublished - 1996

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