Antecedents and consequences of service provider role stress: a customer perspective

M.G.M. Wetzels, J.C. Ruyter, de, J.G.A.M. Lemmink, P. Kunst

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationWorkshop on Quality Management in Services VI, Universidad Carlos III de Madrid
Place of PublicationMadrid, Spain
PublisherUniversidad Carlos III de Madrid
Publication statusPublished - 1996

Cite this

Wetzels, M. G. M., Ruyter, de, J. C., Lemmink, J. G. A. M., & Kunst, P. (1996). Antecedents and consequences of service provider role stress: a customer perspective. In Workshop on Quality Management in Services VI, Universidad Carlos III de Madrid Madrid, Spain: Universidad Carlos III de Madrid.
Wetzels, M.G.M. ; Ruyter, de, J.C. ; Lemmink, J.G.A.M. ; Kunst, P. / Antecedents and consequences of service provider role stress: a customer perspective. Workshop on Quality Management in Services VI, Universidad Carlos III de Madrid. Madrid, Spain : Universidad Carlos III de Madrid, 1996.
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year = "1996",
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Wetzels, MGM, Ruyter, de, JC, Lemmink, JGAM & Kunst, P 1996, Antecedents and consequences of service provider role stress: a customer perspective. in Workshop on Quality Management in Services VI, Universidad Carlos III de Madrid. Universidad Carlos III de Madrid, Madrid, Spain.

Antecedents and consequences of service provider role stress: a customer perspective. / Wetzels, M.G.M.; Ruyter, de, J.C.; Lemmink, J.G.A.M.; Kunst, P.

Workshop on Quality Management in Services VI, Universidad Carlos III de Madrid. Madrid, Spain : Universidad Carlos III de Madrid, 1996.

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

TY - GEN

T1 - Antecedents and consequences of service provider role stress: a customer perspective

AU - Wetzels, M.G.M.

AU - Ruyter, de, J.C.

AU - Lemmink, J.G.A.M.

AU - Kunst, P.

PY - 1996

Y1 - 1996

M3 - Conference contribution

BT - Workshop on Quality Management in Services VI, Universidad Carlos III de Madrid

PB - Universidad Carlos III de Madrid

CY - Madrid, Spain

ER -

Wetzels MGM, Ruyter, de JC, Lemmink JGAM, Kunst P. Antecedents and consequences of service provider role stress: a customer perspective. In Workshop on Quality Management in Services VI, Universidad Carlos III de Madrid. Madrid, Spain: Universidad Carlos III de Madrid. 1996