Antecedents and consequences of service provider role stress: a customer perspective

M.G.M. Wetzels, J.C. Ruyter, de, J.G.A.M. Lemmink, P. Kunst

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

Original language	English
Title of host publication	Workshop on Quality Management in Services VI, Universidad Carlos III de Madrid
Place of Publication	Madrid, Spain
Publisher	Universidad Carlos III de Madrid
Publication status	Published - 1996

Cite this

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title = "Antecedents and consequences of service provider role stress: a customer perspective",

author = "M.G.M. Wetzels and {Ruyter, de}, J.C. and J.G.A.M. Lemmink and P. Kunst",

year = "1996",

language = "English",

booktitle = "Workshop on Quality Management in Services VI, Universidad Carlos III de Madrid",

publisher = "Universidad Carlos III de Madrid",

}

Antecedents and consequences of service provider role stress: a customer perspective. / Wetzels, M.G.M.; Ruyter, de, J.C.; Lemmink, J.G.A.M. et al.
Workshop on Quality Management in Services VI, Universidad Carlos III de Madrid. Madrid, Spain: Universidad Carlos III de Madrid, 1996.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

TY - GEN

T1 - Antecedents and consequences of service provider role stress: a customer perspective

AU - Wetzels, M.G.M.

AU - Ruyter, de, J.C.

AU - Lemmink, J.G.A.M.

AU - Kunst, P.

PY - 1996

Y1 - 1996

M3 - Conference contribution

BT - Workshop on Quality Management in Services VI, Universidad Carlos III de Madrid

PB - Universidad Carlos III de Madrid

CY - Madrid, Spain

ER -