@inproceedings{6731a84bcd4744a58c26cad8a7badc66,
title = "Analyzing factorial data using PLS: application in an online complaining context",
author = "S. Streukens and M.G.M. Wetzels and A. Daryanto and {Ruyter, de}, J.C.",
year = "2005",
language = "English",
pages = "227--234",
editor = "T. Aluja and J. Casanovas and {Esposito Vinzi}, V. and A. Morineau and M. Tenenhaus",
booktitle = "Proceedings of the PLS'05 International Symposium",
publisher = "Technical University of Catalonia. Spain",
note = "conference; The PLS'05 International Symposium; 2005-09-07; 2005-09-09 ; Conference date: 07-09-2005 Through 09-09-2005",
}