Analysis of a collaborative workflow process with distributed actors

H.A. Reijers, M.S. Song, B. Jeong

Research output: Contribution to journalArticleAcademicpeer-review

19 Citations (Scopus)

Abstract

Current workflow management technology offers rich support for process-oriented coordination of distributed teamwork. In this paper, we evaluate the performance of an industrial workflow process where similar tasks can be performed by various actors at many different locations.We analyzed a large workflow process log with state-of-the-artmining tools associated with the ProM framework. Our analysis leads to the conclusion that there is a positive effect on process performance when workflow actors are geographically close to each other. Our case study shows that the use of workflow technology in itself is not sufficient to level geographical barriers between team members and that additional measures are required for a desirable performance.
Original languageEnglish
Pages (from-to)307-322
Number of pages16
JournalInformation Systems Frontiers
Volume11
Issue number3
DOIs
Publication statusPublished - 2009

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