An infrastructure for context-dependent distribution of technical manuals

K. Plataniotis; Technische Universiteit Eindhoven (TUE). Stan Ackermans Instituut. Software Technology (ST)

An infrastructure for context-dependent distribution of technical manuals

K. Plataniotis, Technische Universiteit Eindhoven (TUE). Stan Ackermans Instituut. Software Technology (ST)

Research output: Thesis › EngD Thesis

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Abstract

Océ is a company that manufactures and sells printing and copying hardware and related software. To provide service support to its customers, Océ publishes technical documentation to the service technicians. To upgrade the service support the company needs to expand the distribution infrastructure. One of the main additions that this upgrade is guided by is the possibility of creating variations of each released manual, according to the regional approval preferences for multiple technicians' subgroups. Another request for future application is that of the accessibility to the manuals from many devices, of both generic and specific purpose, with varied specifications. This report analyses the problems and the options on the given requirements, and proposes the design of the new infrastructure which tackles the related business and technical issues. The process that drove to this result is explained.

Original language	English
Qualification	Doctor of Philosophy
Awarding Institution
Supervisors/Advisors	Kersemakers, R., External supervisor Paffen, Tim, External supervisor Weffers, Harold, Supervisor
Award date	11 Dec 2014
Place of Publication	Eindhoven
Publisher	Technische Universiteit Eindhoven
Print ISBNs	978-90-444-1311-3
Publication status	Published - 2014

Bibliographical note

Eindverslag

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title = "An infrastructure for context-dependent distribution of technical manuals",

abstract = "Oc{\'e} is a company that manufactures and sells printing and copying hardware and related software. To provide service support to its customers, Oc{\'e} publishes technical documentation to the service technicians. To upgrade the service support the company needs to expand the distribution infrastructure. One of the main additions that this upgrade is guided by is the possibility of creating variations of each released manual, according to the regional approval preferences for multiple technicians' subgroups. Another request for future application is that of the accessibility to the manuals from many devices, of both generic and specific purpose, with varied specifications. This report analyses the problems and the options on the given requirements, and proposes the design of the new infrastructure which tackles the related business and technical issues. The process that drove to this result is explained.",

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N2 - Océ is a company that manufactures and sells printing and copying hardware and related software. To provide service support to its customers, Océ publishes technical documentation to the service technicians. To upgrade the service support the company needs to expand the distribution infrastructure. One of the main additions that this upgrade is guided by is the possibility of creating variations of each released manual, according to the regional approval preferences for multiple technicians' subgroups. Another request for future application is that of the accessibility to the manuals from many devices, of both generic and specific purpose, with varied specifications. This report analyses the problems and the options on the given requirements, and proposes the design of the new infrastructure which tackles the related business and technical issues. The process that drove to this result is explained.

AB - Océ is a company that manufactures and sells printing and copying hardware and related software. To provide service support to its customers, Océ publishes technical documentation to the service technicians. To upgrade the service support the company needs to expand the distribution infrastructure. One of the main additions that this upgrade is guided by is the possibility of creating variations of each released manual, according to the regional approval preferences for multiple technicians' subgroups. Another request for future application is that of the accessibility to the manuals from many devices, of both generic and specific purpose, with varied specifications. This report analyses the problems and the options on the given requirements, and proposes the design of the new infrastructure which tackles the related business and technical issues. The process that drove to this result is explained.

M3 - EngD Thesis

SN - 978-90-444-1311-3

T3 - PDEng rapport

PB - Technische Universiteit Eindhoven

CY - Eindhoven

ER -

An infrastructure for context-dependent distribution of technical manuals

Abstract

Bibliographical note

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