An exploratory study of how to design interventions to support informal communication in remote work

Lu Liu; Harm Van Essen; Berry Eggen

doi:10.1145/3546155.3546673

An exploratory study of how to design interventions to support informal communication in remote work

Lu Liu, Harm Van Essen, Berry Eggen

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

3 Citations (Scopus)

Abstract

Remote work has become widely accepted after COVID-19 but comes with many complaints. This paper considers the lack of informal communication among colleagues in remote and hybrid settings. Former studies have acknowledged the value of informal communication in daily work, so we intend to improve the well-being of employees by supporting and stimulating it in remote settings. This exploratory study aimed to understand the situation from a design perspective, and we adopted the research-through-design approach and created designs derived from the design-for-awareness strategy. The study was conducted using online interviews and comprised two sessions: sensitization to immerse participants in the context and exploration for in-depth feedback on new design concepts. Five themes result from the open coding analysis of the interview data. The results provide insights into next steps of design implications for special aspects of remote work, challenges in information sharing, and the role of social factors.

Original language	English
Title of host publication	Participative Computing for Sustainable Futures - Proceedings of the 12th Nordic Conference on Human-Computer Interaction, NordiCHI 2022
Publisher	Association for Computing Machinery, Inc
ISBN (Electronic)	9781450396998
DOIs	https://doi.org/10.1145/3546155.3546673
Publication status	Published - 8 Oct 2022
Event	12th Nordic Conference on Human-Computer Interaction: Participative Computing for Sustainable Futures, NordiCHI 2022 - Aarhus, Denmark Duration: 8 Oct 2022 → 12 Oct 2022 Conference number: 12

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	12th Nordic Conference on Human-Computer Interaction: Participative Computing for Sustainable Futures, NordiCHI 2022
Abbreviated title	NordiCHI 2022
Country/Territory	Denmark
City	Aarhus
Period	8/10/22 → 12/10/22

Bibliographical note

Publisher Copyright:
© 2022 Owner/Author.

Keywords

Awareness Design
Informal Communication
Remote Work
Research through Design

Access to Document

10.1145/3546155.3546673

Cite this

Liu, L., Van Essen, H., & Eggen, B. (2022). An exploratory study of how to design interventions to support informal communication in remote work. In Participative Computing for Sustainable Futures - Proceedings of the 12th Nordic Conference on Human-Computer Interaction, NordiCHI 2022 Article 3546673 (ACM International Conference Proceeding Series). Association for Computing Machinery, Inc. https://doi.org/10.1145/3546155.3546673

Liu, Lu ; Van Essen, Harm ; Eggen, Berry. / An exploratory study of how to design interventions to support informal communication in remote work. Participative Computing for Sustainable Futures - Proceedings of the 12th Nordic Conference on Human-Computer Interaction, NordiCHI 2022. Association for Computing Machinery, Inc, 2022. (ACM International Conference Proceeding Series).

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abstract = "Remote work has become widely accepted after COVID-19 but comes with many complaints. This paper considers the lack of informal communication among colleagues in remote and hybrid settings. Former studies have acknowledged the value of informal communication in daily work, so we intend to improve the well-being of employees by supporting and stimulating it in remote settings. This exploratory study aimed to understand the situation from a design perspective, and we adopted the research-through-design approach and created designs derived from the design-for-awareness strategy. The study was conducted using online interviews and comprised two sessions: sensitization to immerse participants in the context and exploration for in-depth feedback on new design concepts. Five themes result from the open coding analysis of the interview data. The results provide insights into next steps of design implications for special aspects of remote work, challenges in information sharing, and the role of social factors.",

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language = "English",

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Liu, L , Van Essen, H & Eggen, B 2022, An exploratory study of how to design interventions to support informal communication in remote work. in Participative Computing for Sustainable Futures - Proceedings of the 12th Nordic Conference on Human-Computer Interaction, NordiCHI 2022., 3546673, ACM International Conference Proceeding Series, Association for Computing Machinery, Inc, 12th Nordic Conference on Human-Computer Interaction: Participative Computing for Sustainable Futures, NordiCHI 2022, Aarhus, Denmark, 8/10/22. https://doi.org/10.1145/3546155.3546673

An exploratory study of how to design interventions to support informal communication in remote work. / Liu, Lu ; Van Essen, Harm ; Eggen, Berry.
Participative Computing for Sustainable Futures - Proceedings of the 12th Nordic Conference on Human-Computer Interaction, NordiCHI 2022. Association for Computing Machinery, Inc, 2022. 3546673 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Liu L , Van Essen H , Eggen B. An exploratory study of how to design interventions to support informal communication in remote work. In Participative Computing for Sustainable Futures - Proceedings of the 12th Nordic Conference on Human-Computer Interaction, NordiCHI 2022. Association for Computing Machinery, Inc. 2022. 3546673. (ACM International Conference Proceeding Series). doi: 10.1145/3546155.3546673

An exploratory study of how to design interventions to support informal communication in remote work

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