An empirical analysis of consumer preference regarding alternative service delivery modes in emerging electronic service markets

C. Keen, J.C. Ruyter, de, M.G.M. Wetzels, R.A. Feinberg

Research output: Contribution to journalArticleAcademicpeer-review

Original languageEnglish
Pages (from-to)431-447
JournalQuarterly Journal of Electronic Commerce
Volume1
Issue number1
Publication statusPublished - 2000

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