Amplification in service supply chains: an exploratory case study from the telecom industry

H.A. Akkermans, G.C.J.M. Vos

Research output: Contribution to journalArticleAcademicpeer-review

130 Citations (Scopus)
Original languageEnglish
Pages (from-to)204-223
JournalProduction and Operations Management
Volume12
Issue number2
Publication statusPublished - 2003

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