Abstract
AI-augmented Business Process Management Systems (ABPMSs) are an emerging class of process-aware information systems, empowered by trustworthy AI technology. An ABPMS enhances the execution of business processes with the aim of making these processes more adaptable, proactive, explainable, and context-sensitive. This manifesto presents a vision for ABPMSs and discusses research challenges that need to be surmounted to realize this vision. To this end, we define the concept of ABPMS, we outline the lifecycle of processes within an ABPMS, we discuss core characteristics of an ABPMS, and we derive a set of challenges to realize systems with these characteristics.
Original language | English |
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Article number | 11 |
Number of pages | 19 |
Journal | ACM Transactions on Management Information Systems |
Volume | 14 |
Issue number | 1 |
DOIs | |
Publication status | Published - 31 Jan 2023 |
Bibliographical note
Funding Information:Work supported by the European Research Council via Advanced Grants PIX (834141) and WhiteMech (834228).
Funding
Work supported by the European Research Council via Advanced Grants PIX (834141) and WhiteMech (834228).
Funders | Funder number |
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H2020 European Research Council | 834141, 834228 |
Keywords
- augmented business process
- business automation
- Business process management
- explainability
- trustworthy AI