@inproceedings{94dd3e33c093428b96d24f26fb0c508b,
title = "Agent-oriented knowledge management in learning environments : A peer-to-peer helpdesk case study",
author = "R.S.S. Guizzardi and L.M. Aroyo and G.R. Wagner",
year = "2003",
doi = "10.1007/978-3-540-24612-1_4",
language = "English",
isbn = "3-540-20868-2",
series = "Lecture Notes in Computer Science",
publisher = "Springer",
pages = "57--72",
editor = "{Elst, van}, L. and V. Dignum and A. Abecker",
booktitle = "Agent Mediated Knowledge Management (Revised and Invited Papers AMKM 2003, Stanford CA, USA, March 24-26, 2003)",
address = "Germany",
}