Adding friction to frictionless payments: a haptic interface for digital transactions

Bart Hengeveld, Jordy Rooijakkers

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

1 Downloads (Pure)

Abstract

Over the past decades monetary transactions have become increasingly dematerialized. Nowadays payments should be “frictionless”, as easy as possible, for example through NFC or biometric payment methods. Although frictionless payment methods hold advantages in terms of safety, convenience and privacy, they also pose problems as the inherent physicality of cash is shown to help people with budgeting and expense tracking. In this paper we describe our ongoing work in creating more mindful interactions, in this case by re-physicalizing part of digital transactions with the aim of combining the advantages of digital payment methods with those of physical money. We present the evaluation of a haptic interface for in-store digital payments. Results from a four-week lab evaluation indicate that people are capable of getting a feel for the absolute values of a payment as presented through our interface.

Original languageEnglish
Title of host publicationTEI 2019 - Proceedings of the 13th International Conference on Tangible, Embedded, and Embodied Interaction
Place of PublicationNew York
PublisherAssociation for Computing Machinery, Inc
Pages243-250
Number of pages8
ISBN (Electronic)978-1-4503-6196-5
DOIs
Publication statusPublished - 17 Mar 2019
Event13th International Conference on Tangible, Embedded, and Embodied Interaction, TEI 2019 - Tempe, United States
Duration: 17 Mar 201920 Mar 2019

Conference

Conference13th International Conference on Tangible, Embedded, and Embodied Interaction, TEI 2019
CountryUnited States
CityTempe
Period17/03/1920/03/19

Fingerprint

Haptic interfaces
Budget control
Biometrics
Friction

Keywords

  • Digital payments
  • Embodied interaction
  • Haptic displays
  • Research through design

Cite this

Hengeveld, B., & Rooijakkers, J. (2019). Adding friction to frictionless payments: a haptic interface for digital transactions. In TEI 2019 - Proceedings of the 13th International Conference on Tangible, Embedded, and Embodied Interaction (pp. 243-250). New York: Association for Computing Machinery, Inc. https://doi.org/10.1145/3294109.3300999
Hengeveld, Bart ; Rooijakkers, Jordy. / Adding friction to frictionless payments : a haptic interface for digital transactions. TEI 2019 - Proceedings of the 13th International Conference on Tangible, Embedded, and Embodied Interaction. New York : Association for Computing Machinery, Inc, 2019. pp. 243-250
@inproceedings{ce96453d9b094a4d951997ccf52998df,
title = "Adding friction to frictionless payments: a haptic interface for digital transactions",
abstract = "Over the past decades monetary transactions have become increasingly dematerialized. Nowadays payments should be “frictionless”, as easy as possible, for example through NFC or biometric payment methods. Although frictionless payment methods hold advantages in terms of safety, convenience and privacy, they also pose problems as the inherent physicality of cash is shown to help people with budgeting and expense tracking. In this paper we describe our ongoing work in creating more mindful interactions, in this case by re-physicalizing part of digital transactions with the aim of combining the advantages of digital payment methods with those of physical money. We present the evaluation of a haptic interface for in-store digital payments. Results from a four-week lab evaluation indicate that people are capable of getting a feel for the absolute values of a payment as presented through our interface.",
keywords = "Digital payments, Embodied interaction, Haptic displays, Research through design",
author = "Bart Hengeveld and Jordy Rooijakkers",
year = "2019",
month = "3",
day = "17",
doi = "10.1145/3294109.3300999",
language = "English",
pages = "243--250",
booktitle = "TEI 2019 - Proceedings of the 13th International Conference on Tangible, Embedded, and Embodied Interaction",
publisher = "Association for Computing Machinery, Inc",
address = "United States",

}

Hengeveld, B & Rooijakkers, J 2019, Adding friction to frictionless payments: a haptic interface for digital transactions. in TEI 2019 - Proceedings of the 13th International Conference on Tangible, Embedded, and Embodied Interaction. Association for Computing Machinery, Inc, New York, pp. 243-250, 13th International Conference on Tangible, Embedded, and Embodied Interaction, TEI 2019, Tempe, United States, 17/03/19. https://doi.org/10.1145/3294109.3300999

Adding friction to frictionless payments : a haptic interface for digital transactions. / Hengeveld, Bart; Rooijakkers, Jordy.

TEI 2019 - Proceedings of the 13th International Conference on Tangible, Embedded, and Embodied Interaction. New York : Association for Computing Machinery, Inc, 2019. p. 243-250.

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

TY - GEN

T1 - Adding friction to frictionless payments

T2 - a haptic interface for digital transactions

AU - Hengeveld, Bart

AU - Rooijakkers, Jordy

PY - 2019/3/17

Y1 - 2019/3/17

N2 - Over the past decades monetary transactions have become increasingly dematerialized. Nowadays payments should be “frictionless”, as easy as possible, for example through NFC or biometric payment methods. Although frictionless payment methods hold advantages in terms of safety, convenience and privacy, they also pose problems as the inherent physicality of cash is shown to help people with budgeting and expense tracking. In this paper we describe our ongoing work in creating more mindful interactions, in this case by re-physicalizing part of digital transactions with the aim of combining the advantages of digital payment methods with those of physical money. We present the evaluation of a haptic interface for in-store digital payments. Results from a four-week lab evaluation indicate that people are capable of getting a feel for the absolute values of a payment as presented through our interface.

AB - Over the past decades monetary transactions have become increasingly dematerialized. Nowadays payments should be “frictionless”, as easy as possible, for example through NFC or biometric payment methods. Although frictionless payment methods hold advantages in terms of safety, convenience and privacy, they also pose problems as the inherent physicality of cash is shown to help people with budgeting and expense tracking. In this paper we describe our ongoing work in creating more mindful interactions, in this case by re-physicalizing part of digital transactions with the aim of combining the advantages of digital payment methods with those of physical money. We present the evaluation of a haptic interface for in-store digital payments. Results from a four-week lab evaluation indicate that people are capable of getting a feel for the absolute values of a payment as presented through our interface.

KW - Digital payments

KW - Embodied interaction

KW - Haptic displays

KW - Research through design

UR - http://www.scopus.com/inward/record.url?scp=85063916079&partnerID=8YFLogxK

U2 - 10.1145/3294109.3300999

DO - 10.1145/3294109.3300999

M3 - Conference contribution

AN - SCOPUS:85063916079

SP - 243

EP - 250

BT - TEI 2019 - Proceedings of the 13th International Conference on Tangible, Embedded, and Embodied Interaction

PB - Association for Computing Machinery, Inc

CY - New York

ER -

Hengeveld B, Rooijakkers J. Adding friction to frictionless payments: a haptic interface for digital transactions. In TEI 2019 - Proceedings of the 13th International Conference on Tangible, Embedded, and Embodied Interaction. New York: Association for Computing Machinery, Inc. 2019. p. 243-250 https://doi.org/10.1145/3294109.3300999