Acceptability and acceptance of autonomous mobility on demand: The impact of an immersive experience

Verena Distler; Carine Lallemand; Thierry Bellet

doi:10.1145/3173574.3174186

Acceptability and acceptance of autonomous mobility on demand: The impact of an immersive experience

Verena Distler, Carine Lallemand, Thierry Bellet

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

102 Citations (Scopus)

2 Downloads (Pure)

Abstract

Autonomous vehicles have the potential to fundamentally change existing transportation systems. Beyond legal concerns, these societal evolutions will critically depend on user acceptance. As an emerging mode of public transportation, Autonomous mobility on demand (AMoD) is of particular interest in this context [7]. The aim of the present study is to identify the main components of acceptability (before first use) and acceptance (after first use) of AMoD, following a user experience (UX) framework. To address this goal, we conducted three workshops (N=14) involving open discussions and a ride in an experimental autonomous shuttle. Using a mixed-methods approach, we measured pre-immersion acceptability before immersing the participants in an on-demand transport scenario, and eventually measured post-immersion acceptance of AMoD. Results show that participants were reassured about safety concerns, however they perceived the AMoD experience as ineffective. Our findings highlight key factors to be taken into account when designing AMoD experiences.

Original language	English
Title of host publication	CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
Subtitle of host publication	Engage with CHI
Place of Publication	New York
Publisher	Association for Computing Machinery, Inc
Number of pages	10
ISBN (Electronic)	9781450356206, 9781450356213
DOIs	https://doi.org/10.1145/3173574.3174186
Publication status	Published - 20 Apr 2018
Externally published	Yes
Event	2018 CHI Conference on Human Factors in Computing Systems, CHI 2018 - Montreal, Canada, Montreal, Canada Duration: 21 Apr 2018 → 26 Apr 2018 Conference number: 36 http://chi2018.acm.org

Conference

Conference	2018 CHI Conference on Human Factors in Computing Systems, CHI 2018
Abbreviated title	CHI 2018
Country/Territory	Canada
City	Montreal
Period	21/04/18 → 26/04/18
Internet address	http://chi2018.acm.org

Keywords

Acceptability
Acceptance
Autonomous driving
Human needs
Mobility on demand
User experience

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10.1145/3173574.3174186

Cite this

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title = "Acceptability and acceptance of autonomous mobility on demand: The impact of an immersive experience",

abstract = "Autonomous vehicles have the potential to fundamentally change existing transportation systems. Beyond legal concerns, these societal evolutions will critically depend on user acceptance. As an emerging mode of public transportation, Autonomous mobility on demand (AMoD) is of particular interest in this context [7]. The aim of the present study is to identify the main components of acceptability (before first use) and acceptance (after first use) of AMoD, following a user experience (UX) framework. To address this goal, we conducted three workshops (N=14) involving open discussions and a ride in an experimental autonomous shuttle. Using a mixed-methods approach, we measured pre-immersion acceptability before immersing the participants in an on-demand transport scenario, and eventually measured post-immersion acceptance of AMoD. Results show that participants were reassured about safety concerns, however they perceived the AMoD experience as ineffective. Our findings highlight key factors to be taken into account when designing AMoD experiences.",

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publisher = "Association for Computing Machinery, Inc",

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Distler, V, Lallemand, C & Bellet, T 2018, Acceptability and acceptance of autonomous mobility on demand: The impact of an immersive experience. in CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI., 612, Association for Computing Machinery, Inc, New York, 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018, Montreal, Canada, 21/04/18. https://doi.org/10.1145/3173574.3174186

Acceptability and acceptance of autonomous mobility on demand: The impact of an immersive experience. / Distler, Verena; Lallemand, Carine; Bellet, Thierry.
CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI. New York: Association for Computing Machinery, Inc, 2018. 612.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Lallemand, Carine

AU - Bellet, Thierry

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Acceptability and acceptance of autonomous mobility on demand: The impact of an immersive experience

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Keywords

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