Abstract
Business process models are key artifacts in the development
of information systems. While one of their main purposes
is to facilitate communication among stakeholders, little is
known about the factors that influence their comprehension by
human agents. On the basis of a sound theoretical foundation,
this paper presents a study into these factors. Specifically, the
effects of both personal and model factors are investigated. Using a
questionnaire, students from three different universities evaluated
a set of realistic process models. Our findings are that both types
of investigated factors affect model understanding, while personal
factors seem to be the more important of the two. The results have
been validated in a replication that involves professional modelers.
Original language | English |
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Pages (from-to) | 449-461 |
Number of pages | 14 |
Journal | IEEE Transactions on Systems, Man and Cybernetics. Part A, Systems and Humans |
Volume | 41 |
Issue number | 3 |
DOIs | |
Publication status | Published - 2011 |