A new technique for early user evaluation of entertainment product interfaces

J.H.D.M. Westerink, P.J. Rankin, G.M.M. Majoor, B.C.J. Moore

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    Abstract

    Multimedia offers a bewildering range of alternative product designs to entertain the consumer. Early evaluation by users can guide the completion of a balanced design and appropriate interface, if sensitively handled. The relative incompleteness of early prototypes, however, is often an obstacle to engaging real users in a deep evaluation and therefore reduces the choice of suitable evaluation methods. In this paper, we discuss the merits and drawbacks of a known method (the Co-Discovery method), as well as present and discuss a new method (the socalled listener technique). We find that both hands-on and hands-off user confrontation generate valuable input to the (re-)design process, though of different kinds, and the CoDiscovery method is very successful in this respect. The new listener technique turns out to be of great help in eliciting the users' summarized impressions of the product concept in their own terminology.
    Original languageEnglish
    Pages (from-to)148-152
    Number of pages5
    JournalIPO Annual Progress Report
    Volume29
    Publication statusPublished - 1994

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